Murphy Brothers Blog

Murphy Bros. wins 2011 Guildmaster Award!

As a quality-focused contractor, Murphy Bros. Designers & Remodelers relies on GuildQuality's customer satisfaction surveying to help them deliver an exceptional customer experience. Murphy Bros. Designers & Remodelers has been selected as a 2011 Guildmaster with Distinction!

The GuildQuality Guildmaster Awards celebrate service excellence among home builders, remodelers, developers, property managers, home services contractors, and real estate professionals.  The official press release.

It’s only a roof….. how hard can it be?

Before

Before

“Fix-up” season is nearly upon us and many homeowners are planning projects to be completed over the warmer spring, summer and fall months in our region.  One of the most common and seemingly simple projects is to replace an old and failing roof.  While there are literally thousands of roofing contractors to choose from, there are very few who have the overall construction knowledge and design experience to explore the related opportunities to consider when replacing your roof.  Most companies that specialize in roofing can be very good at removing and installing shingles and focus their attention on creating a water tight lid.  While this is critical to a good job, it is only part of the big pictue.After

After – The roof replacement opened up many opportunities to upgrade the exterior of this home.

Beyond the obvious inspections that should be done to the roof sheathing, gutters, chimneys, wall runs, kick-out flashings, etc. there are the bigger picture opportunities, like lowering your fuel bills and putting an end to destructive ice dams associated with snow and cold weather.

Opportunities of the situation

When planning any roof or siding replacement Read More »

How to recognize a BAD DEAL before it is bad for you.

As with most people, you probably have a list of “To-Do’s” around the house that you are meaning to get to; replacing the roof, replacing a door or some windows, upgrading the bathroom, painting the siding, etc.

Then, just as you were about to seriously start investigating how to get one of these projects done, a sign goes up in a neighbors yard, or the phone rings and a young lady asks you about the condition of the windows in your home.  What to do?  While telemarketers, door knockers and job signs do not disqualify a home improvement company from being good and trustworthy, neither should it give them much credibility.

Being in the residential construction industry for over 30 years has allowed me many opportunities to see the good, bad and ugly of the industry.  Many times clients and fellow contractors are eager to share their “war stories” in regards to poor design, poor workmanship, poor communication, improper use of materials and other missteps of an unscrupulous or under-qualified contractor. In comparing many stories, I have observed what I would term some common characteristics that might help you identify a risky contractor before the papers are signed.  While this is not a substitution for your gut feeling and common sense, these contractor practices might help you assess your chances of a good construction experience vs. a poor one:

  1. They tend to primarily get jobs by “door knocking” in areas that they land a job as this is the only way that the transient contractors can effectively market.
  2. They tend to have unsophisticated (or non-existent) contracts, websites and general administrative processes and abilities.
  3. They tend to want to focus on signing you now on what they promise is a one time special price (meaning a price that is as high as they can close the job for on the spot).
  4. They tend to not to want to focus or answer direct question about their long time reputation and/or give you access to a long list of successful projects and happy customers (with phone numbers of course).
  5. They rarely have an office outside their home (or truck) and if so, it is usually just a small sales office that can be easily vacated.

Often these types of contractors are disgruntled former salesmen who often just sell a job and hope that their subcontracted installers will take care of all the production and quality control, with little to no oversight by an accountable Production Manager.  Others might be installers that are marginally capable technicians but have the guts to go knock on doors.  You will find most of these new (less than 3 years old) companies to be very competitively priced but have no ability to solve complex problems or even recognize them.  They typically lack in design and selections experience and are often not able to warrant their work.

As with all purchases, you need to do your home work before signing on the dotted line.

  1. Don’t get pressured into a one call sale by someone who approaches you either by door knocking or inbound phone calls to your home or business.
  2. Get a long list of references and call them!
  3. Get a copy of their insurance certificate and call the company to make sure it is in force for the company you are writing checks to.
  4. Check with the state or other licensing agency to make sure that their license is valid and in good standing.
  5. Check with 3rd party sources such as the BBB or trade organizations that they claim to belong to, and check on there history and standing with those organizations.

If you don’t, you only have yourself to blame when things go wrong.

Tickets to Minneapolis Home & Landscape Expo

The Minneapolis Home & Landscape Expo is at the Minneapolis Convention Center, January 14th – 16th.  We would like to see you there.  Complete the following survey to recieve your own complimentary tickets to the show!  Click for your tickets!!!

Finished Project

Completed Kitchen

Our clients charged us with the following: Create a beautiful new kitchen with increased functionality without changing the footprint of the existing space.

To meet this challenge, we targeted a few key elements. We relocated the refrigerator to make room for a side by side full size refrigerator and freezer.  We added a Read More »