Possible corruption of the install on local machine or install did not go through correctly. What version of SAV are you running? Turn off Tamper protection. Click About followed by the Update Now button. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\eeconsumer.dll" Please perform the following steps; 1. this, see View the updating log file. Your daily dose of tech news, in brief. Credentials were supplied via my employer. Module: CIDUpdate ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\0D6888B32A8929940ACA98A3DEBB94B4] >> %TEMP%\SOTMP.REG Get Free Downloads, Use Cases, Analyst Reports and More About Securing Your Organization from the Next Cyber Attack. 1997 - 2022 Sophos Ltd. All rights reserved. Nothing else ch Z showed me this article today and I thought it was good. ECHO Press any key to continue, or press Ctrl-C to Cancel. Welcome to the Snap! RD /S /Q "C:\SAVXPSA" 2> NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\SophosAntiVirus] >> %TEMP%\SOTMP.REG ECHO Completed. How can I find the ALUpdate logs (and/or the info you need to solve this? ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos AutoUpdate Service] >> %TEMP%\SOTMP.REG Christian pieter over 9 years ago Hello Christian, Thanks for the explanation, that helped. The actual issue seems to be Sophos blocking all internet connections rather than simply stopping login due to the user profile service not running correctly for domain users. Installed Sophos last week, but since the start it is not able to update. This seems to be a different issue, it is related to scanning (probably Scan my computer) but hard to say what the problem is as some digits from the error code as well as the location are missing. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\security.dll" Getting started Legal The Sophos info window will show the time and date of the last successful update. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) MSIEXEC /X {C12953C2-4F15-4A6C-91BC-511B96AE2775} /qn /l*v c:\sau_unist.txt 2> NUL EDIT #2 Core Agent: 2.0.0 ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG (and during the installation the credentials were accepted, and again accepted when I registered for this forum). "If the anti-virus installed on the exchange server is managed by sec console, the updating policy applies.Make sure that SOPHOS is set as secondary update location to be able to download puremessage spam rules." View Best Answer in replies below 8 Replies Robert@SOPHOS Brand Representative for Sophos serrano Feb 6th, 2017 at 10:17 AM Hello, YOUR ENDPOINT PROTECTION: SOPHOS ENDPOINT - INTERCEPT X. Sophos XDR: Detections and Investigations Early Access Program Now Open Please familiarize yourself with the updates listed below, so you're prepared if customers respond back to you with questions. REM -===- Remove Sophos Only -===- Net localgroup SophosUser /DELETE 2> NUL The connections reestablish after the update is complete. RD /S /Q "%PROGRAMFILES%\SOPHOS\" 2> NUL ECHO Completed. Automatic updating is not correctly scheduled, The source for updates is not being maintained, Adware or PUA disappeared from quarantine, Allow access to drives with infected boot sectors, Recovering from adware and PUA side-effects, Sophos Endpoint Security and Control contacts the wrong source for updates, Sophos Endpoint Security and Control cannot use your proxy server. The IT Security Team: 2021 and Beyond You may check it under your central dashboard and go to licensing, If the subscription does not have extended support then updating to Sophos central may fail. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Browse to the following: 32-bit: HKEY_LOCAL_MACHINE\Software\Sophos\AutoUpdate\UpdateStatus\VolatileFlags. I don't seem to be able to find the msi file. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{09C6BF52-6DBA-4A97-9939-B6C24E4738BF}] >> %TEMP%\SOTMP.REG This knowledge base article contains the steps on how to determine the checksum of a file and how to perform a successful manual Sophos update, Redirecting to secondary update source. It works great thanks. RD /S /Q "%PROGRAMFILES%\SOPHOS\Sophos Anti-Virus" 2> NUL You may check it under your central dashboard and go to licensing, If the subscription does not have extended support then updating to Sophos central may fail. If that fails you may have to do a clean install of Sophos. Your devices remain protected in the meantime. GOTO SERXP To continue this discussion, please ask a new question. RD /S /Q "%PROGRAMFILES%\SOPHOS\Remote Management System" 2> NUL While Apple continues to provide security updates for more recent versions of macOS, these updates are no longer provided for macOS 10.13. SC create SopReg binpath= "cmd /K START /WAIT REGEDIT /S %TEMP%\SOTMP.REG" type= own type= interact RD /S /Q "%WINDIR%\Installer\{C12953C2-4F15-4A6C-91BC-511B96AE2775}" 2> NUL ECHO. Echo Completed. RD /S /Q "%PROGRAMFILES%\SOPHOS\AutoUpdate" 2> NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Agent] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_SERVICE] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FF11005D-CBC8-45D5-A288-25C7BB304121}] >> %TEMP%\SOTMP.REG ECHO Completed. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos AutoUpdate Agent] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\scaneditexports.dll" During the install process the old versions of the software are uninstalled, then when the install is starting they error out. The sections below explain why updating may fail, and how you can change ECHO [-HKEY_CLASSES_ROOT\Installer\UpgradeCodes\E932B7952303A1943A2218777329E5A8] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\scanmanagement.dll" The file contains pattern definitions of all the modules. ECHO. REM === Remove Sophos created folders and files === ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_AGENT] >> %TEMP%\SOTMP.REG Some organizations, such as defense, finance, and research, isolate their networking devices from the internet to create a highly secure environment. Select Recommended from the drop-down options in the Version column. REM === Sophos Application Settings === REM ============================================================================================================== ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVONACCESS_CONTROL] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SAVSERVICE] >> %TEMP%\SOTMP.REG The available version shows the later version when it's available. Is there anything else I can check or do? sc start "SopReg" > NUL ver|find "Windows 2000" >NUL On the ribbon menu, select "Manage" then "Advanced Settings" 3. To know if your computer or server has a specific Microsoft update installed, perform the below steps: Open a Command Prompt with admin privilege. Thank you. SophosLabs Uncut Threat Research 2022-01 Patch Tuesday Update (2022-01-18): Microsoft has released an out-of-band (OOB) patch one week later that fixes some issues caused by the cumulative updates that were published on Patch Tuesday. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\threatdetection.dll" The available version shows the later version when it's available. ECHO Completed. what should I do ?? Click Refresh in ESH to update the Status. sure that SOPHOS is set as secondary update location to be able to download ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\0D6888B32A8929940ACA98A3DEBB94B4] >> %TEMP%\SOTMP.REG We're pleased to provide you with your July 2021 Sophos Solution Update. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG REM === Sophos Anti-Virus DLLs === ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_MESSAGE_ROUTER] >> %TEMP%\SOTMP.REG if exist "%PROGRAMFILES%\sophos\enterprise manager\library\cac.pem" GOTO ERR EXIT if exist "%PROGRAMFILES%\Sophos\PureMessage\bin\puremessage.msc" (GOTO ERR) ELSE (GOTO PASS) ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG You can no longer post new replies to this discussion. ECHO OR Puremessage/Enterprise Console/EM Library was found. Serhad Makbuloglu over 5 years ago Hello All, Thank you. ECHO Performing MSI Cleanup (if available) ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Message Router] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\cidsync.dll" RD /S /Q "%WINDIR%\Installer\{09C6BF52-6DBA-4A97-9939-B6C24E4738BF}" 2> NUL DEL /Q "%ALLUSERSPROFILE%\Start Menu\Programs\Startup\AutoUpdate Monitor.lnk" 2> NUL This topic has been locked by an administrator and is no longer open for commenting. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\componentmanager.dll" A ROUNDUP OF THE LATEST SOPHOS CYBERSECURITY UPDATES. ECHO Windows 2000 Detected. ver|find "Windows XP" > NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVADMINSERVICE] >> %TEMP%\SOTMP.REG Updates status You can see the status of current pattern versions for the elements listed, the last successful update, and the status of updates. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG thanks for your advice. The anti-virus log will give information about the most recent attempt and the reveal the cause of the failed update. sure that SOPHOS is set as secondary update location to be able to download ECHO. If you have a question you can start a new discussion Sophos Endpoint Update Failed. MSIEXEC /X {15C418EB-7675-42be-B2B3-281952DA014D} /qn /l*v c:\sau2_unist.txt 2> NUL RD /s /Q %TEMP% 2> NUL To update pattern definitions automatically, do as follows: To set the time to check the availability of pattern updates, select the Interval from the options. - Sophos Endpoint Software - On-Premise Endpoint - Sophos Community This discussion has been locked. the settings to correct the problem. Message: ERROR: Download of SAVXP failed from server \\SERVER\InterChk\ESXP\ net stop "Sophos Anti-Virus status reporter" 2> NUL ECHO Please reboot the computer and run this script again You must update patterns for access points and RED appliances manually. IPS signatures are available through automatic and manual pattern updates only when you have the following: If either condition isn't met, Sophos Firewall only updates application signatures. Did you download the installer from the Sophos website and how did you obtain the license credentials? Help us improve this page by, How Air Gap and manual pattern updates features works, To manually update all pattern definitions, click. After being given a list of the update packages that have successfully downloaded, this pops up in the Up2Date Messages logs: Up2Date failed: Not enough free space for '/var/up2date . ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG REM === Sophos Services Set01 === thank you for all your help! ECHO Removing the Sophos Installation Files Additional steps regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\logger.dll" ECHO. Type regedit then press Enter. So that you know - we have one internet facing console (SEC 5.5.2 running on a Server 2016 VM) this server pulls in all the virus definitions (into the 'warehouse' folder) and includes the Extended Support for Server 2012R2 and Windows 7.. "/> ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG Issue the antivirusupdate command. Welcome to the Snap! ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\E932B7952303A1943A2218777329E5A8] >> %TEMP%\SOTMP.REG What is the specific error message you get? REGEDIT /S %TEMP%\SOTMP.REG Selecting a Repo Click Ok. Sophos Anti-Virus for Mac: Risk of privilege escalation when using the Sophos endpoint installer In the latest installer of Sophos Home, we have implemented security changes to mitigate this vulnerability. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\desktopmessaging.dll" . if exist "%PROGRAMFILES%\Sophos\PureMessage\bin\puremessage.msc" (GOTO ERR) ELSE (GOTO PASS) ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG It is recommended to stay up-to-date on all operating system and security updates to keep your devices protected. ver|find "Version 5.2" >NUL When using a custom install, if you select the "Use an existing user" option to connect to the database, the username is erroneously saved in the registry as SophosUpdateMgr. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. This page displays the status of patterns used by the various modules of your device, like Sophos AV, IPS and application signatures, and WAF. ECHO ==================================================== sc start "SopReg" > NUL if errorlevel 1 goto END ECHO Performing regular MSI based removal To manually update the pattern definition for a specific component, do as follows: To download the patterns, click pattern file. This issue yesterday was affecting about 30 of our 300 machines but would have affected more if not for the policy we pushed out early. This is probably because you did not enter your username in the format domain\user when finding computers. That was the error code I sent you in the previous message. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\legacyconsumers.dll" Computers can ping it but cannot connect to it. Fixing failed removal on old versions of Sophos Home Expand ECHO. the anti-virus installed on the exchange server is managed by sec console, the RD /s /Q "%ALLUSERSPROFILE%\Start Menu\Programs\Sophos" 2> NUL ECHO ==================================================================== ECHO Sophos Anti-Virus Removal Script @Jimmy8889Did you make this? In the log file Iget the following error: Time: 02/09/2009 08:41:12 Ran this script on a few systems, but still not updating per Sophos This was the step that fixed it: On the server, make sure to enable Incoming TCP ports 8192-8194 for the domain (firewall profile) Sophos mention it but only BRIEFLY and in passing. >> %TEMP%\SOTMP.REG There are several ways. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVOnAccess Control] >> %TEMP%\SOTMP.REG Thank you for your feedback. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\SAVOnAccess Filter] >> %TEMP%\SOTMP.REG TASKKILL /F /IM "Almon.exe" >NUL 2>NUL regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\filterprocessors.dll" ECHO Removing the Sophos Registry Keys An event happened on the computer 10-99-8-41-SSVM. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Was there a Microsoft update that caused the issue? ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C12953C2-4F15-4A6C-91BC-511B96AE2775}] >> %TEMP%\SOTMP.REG The last security update from Apple for macOS 10.13 High Sierra was in November 20, 2020. if exist "%PROGRAMFILES%\sophos\enterprise console\cac.pem" GOTO ERR DEL /Q "%WINDIR%\System32\Drivers\savonaccessfilter.sys" 2> NUL TASKKILL /F /IM "Almon.exe" >NUL 2>NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVService] >> %TEMP%\SOTMP.REG if errorlevel 1 goto ERR This thread was automatically locked due to age. Sometimes your computers may get more than one update during any given month dependent on the components being updated, the staging, and the operating system running on the computer.Sophos reserves the right to update subscriptions at short or no notice where major issues or vulnerabilities have been identified. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\scaneditfacade.dll" Under the General tab select: Action: Allow From: Any zone with Sophos clients To: WAN Source Port: Any Service: Any Source: Any Destination: The address objects that was created for Sophos Under the Advanced tab check Disable DPI. if errorlevel 1 goto SER2K regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\sophtaineradapter.dll" ECHO. Sophos can send a wide range of information straight to your computer: security and company news, alerts on malware, PUAs and hoaxes, product advisories, and podcast and blog updates. if exist "%PROGRAMFILES%\sophos\enterprise console\cac.pem" GOTO ERR Create DPI-SSL exclusions. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG Your daily dose of tech news, in brief. Read the Article . Octopus Deploy Tentacle - Sophos Click Start|Settings|Control Panel. Installing a Tentacle on each node will not work as Octopus Deploy will see multiple Tentacles and attempt to deploy to multiple nodes. ECHO. ECHO Unregistering DLLs Select sophos or mcafee as the update source. Selecting Repos Select the repo and click Done. sc delete "Sophos Message Router" > NUL Pick from the list below and provide them with tips, tricks and the latest news on the products they are using. Create the following access rule by navigating to Firewall | Access Rules. 1 - Disable tamper protection: Sophos Home Windows -How to disable Tamper protection 2 - Download SophosZap by clicking here 3 - Open an Administrative command prompt (Right-click on command prompt and select "Run as administrator") and navigate to the file location of SophosZap.exe by typing cd followed by the location where the file was downloaded. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\SophosAntiVirus] >> %TEMP%\SOTMP.REG ECHO Removing the Sophos Registry Keys REM === Sophos AutoUpdate DLLs === Get our latest updates straight to your computer. ECHO [-HKEY_CLASSES_ROOT\Installer\Products\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG You must have an air gap license before installing these Sophos Firewall devices. during the installation the credentials were accepted. REM === Sophos Uninstall Keys === I will check on that. For air gap installations, Sophos Firewall always updates both IPS and application signatures even if IPS protection is turned off. Part of this is to ensure the permissions of several paths are the correct OS default, to . Application signatures are always available. ECHO Stopping Sophos Anti-Virus Services Rename Catalogue to Catalogue.old Type the SUM credentials to connect to SOPHOS. This prevents the management service from connecting to the database. The symptoms are that a Connection Failure message is displayed when starting the console. your customers - on July 29, 2021. MD %WINDIR%\Temp 2> NUL if exist "%PROGRAMFILES%\Sophos\PureMessage\bin\puremessage.msc" (GOTO ERR) ELSE (GOTO PASS) if exist "%PROGRAMFILES%\sophos\enterprise manager\library\cac.pem" GOTO ERR RD /S /Q "%USERPROFILE%\Application Data\Sophos" 2> NUL :SERXP ver|find "Windows XP" > NUL ECHO -===- END OF RMS -===- >> C:\sop_msiclnup.txt Confirmation for Repo You can find the Sophos dashboards under DASHBOARDS. The restart interrupts live connections. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos Agent] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SAVOnAccess Control] >> %TEMP%\SOTMP.REG Centralized security management and operations from the world's most trusted and scalable cloud security platform. :PASS When you click the link, a .tar file starts downloading. ECHO. Upload the file for the pattern definition you want to update. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\driveprocessor.dll" regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\InstlMgr.dll" GOTO RESUME sc delete "Sophos AutoUpdate Agent" > NUL regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\virusdetection.dll" regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\threatmanagement.dll" And here the full info regarding the SAV interface error: 20131123 085511Scan 'Scan my computer' started.20131123 100159Scanning "C:\Users\Pieter\Documents\Maartje\Voor laterdocx" returned SAV Interface error 0xa0040212: The file is encrypted.20131123 100619Scan 'Scan my computer' paused.20131123 100621Scan 'Scan my computer' aborted.20131123 100621Summary of results for scan 'Scan my computer':Items scanned: 109919Errors: 1Items quarantined: 0Items dealt with: 0. the 0xa0040212 is normal - an encrypted file's contents can't be scanned. "%PROGRAMFILES%\Windows Installer Clean Up\MSIZAP.EXE" tw {15C418EB-7675-42be-B2B3-281952DA014D} > C:\sop_msiclnup.txt sc delete "SopReg" again, the details of the failure are in the updating (ALUpdate) log, not the AV (SAV.txt) or another log under Sophos Anti-Virus. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos AutoUpdate Agent] >> %TEMP%\SOTMP.REG EXIT. ECHO [-HKEY_CLASSES_ROOT\Installer\Products\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG GOTO RESUME Click Install to manually install these updates. Pause. ECHO [-HKEY_CLASSES_ROOT\Installer\Products\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\E932B7952303A1943A2218777329E5A8] >> %TEMP%\SOTMP.REG Access points and RED appliances restart after a pattern update because it updates the firmware. Sophos Intercept X is a two-for-one win for Sophos Firewall users Learn how to cut day-to-day IT admin by 90% while increasing your protection by running Intercept X with EDR alongside a next-generation firewall. GOTO END Sophos Home won't uninstall "Uninstallation failed. they are not used during install (you don't have to enter them) but when AutoUpdate checks for updates - that the check never succeeded suggests the credentials are incorrect). Ports 8129 AND 8194 are not enough, 8193 is needed so use the range as specified above. After installation I did not change anything on the license credentials. Open an explorer window and just type the path %ProgramData%\Sophos\AutoUpdate in the address bar and press enter. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos AutoUpdate Service] >> %TEMP%\SOTMP.REG REM === Sophos Event Log Registration Current === For this please post the lines between Scan started and Scan aborted. Sophos Endpoint Security and Control contacts the wrong source for updates Sophos Endpoint Security and Control cannot use your proxy server Automatic updating is not correctly scheduled The source for updates is not being maintained As for ALUpdate - quoting from aone of the previous posts: The reason for the failure should be in the ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs\ - or %ProgramFiles%\Sophos\AutoUpdate\Logs\ for XP). Start Sophos Update Cache service. if the above does not resolve your issue please contact sophos support http://www.sophos.com/support/queries Opens a new window. I'm new to using sophos. Double click the following two settings to add them to the list . ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{15C418EB-7675-42be-B2B3-281952DA014D}] >> %TEMP%\SOTMP.REG On the Status tab, click the Up to date column heading to sort computers by how up to date they are. Net user SophosSAU%COMPUTERNAME%3 /DELETE 2> NUL if exist "%PROGRAMFILES%\sophos\enterprise manager\library\cac.pem" GOTO ERR :SER2K Net localgroup SophosAdministrator /DELETE 2> NUL You may refer to this documentation about the extended support for win7 machines. ver|find "Windows 2000" >NUL regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\icmanagement.dll" That would involve uninstalling Sophos (both the firewall and the anti-virus), downloading the installer from the MLS site, and then installing that. CLS On eternal Hold with Sophos support, anyone have any thoughts or insight . The information stated under "view updating log" is as follows: Time: 29-11-2013 8:57:03 Message: AutoUpdate finished Module: ALUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:02 Message: Downloading phase completed Module: ALUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:02 Message: ERROR: Could not find a source for updated packages Module: ALUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:01 Message: ERROR: Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:00 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:56:59 Message: ERROR: Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:56:59 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:56:58 Message: *************** Sophos AutoUpdate started *************** Module: ALUpdate Process ID: 5336 Thread ID: 4640. did you configure updating with the correct (license) credentials? Click Update Now to trigger an immediate update. ECHO ==================================================== Yes We're using PM for Exchange, the error in the update log tell us that "Could not find a source for updated packages". sc delete "Sophos Message Router" > NUL sophos protection updating failed yeowkm over 9 years ago I am getting this updating failed status on my sophos anti-virus client. net stop "Sophos Anti-Virus" 2> NUL RD /S /Q "%WINDIR%\Installer\{FF11005D-CBC8-45D5-A288-25C7BB304121}" 2> NUL what is it called? Reboot the system when requested and the updates should go through. ECHO -===- END OF SAU2 -===- >> C:\sop_msiclnup.txt ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_AGENT] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\persistance.dll" ECHO [-HKEY_CLASSES_ROOT\Installer\Features\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG After a few minutes, perform a manual update on an endpoint to check if it is now updating from the update cache server. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVONACCESS_FILTER] >> %TEMP%\SOTMP.REG Sep 9th, 2009 at 7:15 AM. Sophos Endpoint Update Failed. SC create SopReg binpath= "cmd /K START /WAIT REGEDIT /S %TEMP%\SOTMP.REG" type= own type= interact "If With open APIs, extensive third-party integrations, and consolidated dashboards and alerts, Sophos Central makes cybersecurity easier and more effective. regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\inetconn.dll" I have this problem in one device thers is one service stopped in sophos services when I try run this service I face this message I followed instructor here community.sophos.com/./133606 but nothing happened also, the update of Sophos is always a failure any help please This thread was automatically locked due to age. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\System\SAVOnAccess Control] >> %TEMP%\SOTMP.REG This is due to sophos using the pendmove script. REM === Sophos Legacy Services Current=== Ran this script on a few systems, but still not updating per Sophos This was the step that fixed it: On the server, make sure to enable Incoming TCP ports 8192-8194 for the domain (firewall profile) Sophos mention it but only BRIEFLY and in passing. Windows 10 1903 and above - Keylogger protection can sometimes incorrectly encrypt keystrokes in applications. This should take you to the desired location. GOTO RESUME Hope you can help me and tell me what to do? Click Yes if prompted to allow the application to make changes to the computer. Yes, We need to validate as well if Extended support is active on your Central dashboard for Win 7 machines. You can use the pendmove to find out what files are pending to be moved or deleted then you can use the movefile with "" to delete those files on reboot. To find out more about an update failure, look at the update log: for information on how to do Computers can ping it but cannot connect to it. Firmware updates for these devices are available as pattern updates. ECHO Completed. Net localgroup SophosPowerUser /DELETE 2> NUL ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG ECHO Windows 2003 Detected. The page also provides options to update patterns or set an auto-update time interval. Notes: Same troubleshooting steps can be applied to an update cache server that is not updating from the Internet. You will also need to allow Tentacle to access the HTTP Octopus Web Portal (typically port . updating policy applies. ECHO Completed. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVAdminService] >> %TEMP%\SOTMP.REG You must update patterns for these devices manually. ECHO ==================================================================== regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\SAVMSCM.DLL" We're a school using sophos enterprise v3. the anti-virus installed on the exchange server is managed by sec console, the Select "Add" 5. sc delete "Sophos AutoUpdate Service" > NUL So, Sophos Firewall only downloads the firmware for these devices but doesn't update the firmware automatically. ECHO ============================================================== ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SAVADMINSERVICE] >> %TEMP%\SOTMP.REG When Sophos Firewall is isolated from the internet, it's in an air gap environment. I'm wondering if someone will be able to help. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. sc delete "Sophos AutoUpdate Service" > NUL sc delete "SopReg" This topic has been locked by an administrator and is no longer open for commenting. Installation failed on Sophos Home Mac; . DEL /Q "%WINDIR%\System32\Drivers\savonaccesscontrol.sys" 2> NUL puremessage spam rules. Select VENDOR DASHBOARDfrom the drop-down. ECHO [-HKEY_LOCAL_MACHINE\Software\Sophos] >> %TEMP%\SOTMP.REG ECHO [-HKEY_CLASSES_ROOT\Installer\Features\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG @ECHO OFF Ensure Windows is up-to-date. regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\config.dll" Failed to replicate from \\SEC\SophosUpdate\CIDs\S003. ECHO Completed. REM === Checks to ensure EM Lib, Console or PM are not installed === We're sharing the news below via email with Sophos users - i.e. By default, patterns are updated automatically. macOS - Unable to connect to public Wi-Fi. ECHO. ECHO Completed. Once the update is completed, confirm the Last update time has changed and that it shows a green checkmark. 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