Go global with international calling from AtmosphereVoice services for Cisco Webex Calling Worldwide destinations billed at a flat rate per minute. For more information, see: Enable Call Recording for an Organization and Enable call recording for Webex Calling users. Get the most complete collaboration portfolio. Once imported into Webex, users in your Availability: Available in all regions. For more information, see Webex Features available on Cisco MPP Enhanced Cisco Webex cloud experience for Cisco MPP devices on Webex Calling and Webex for BroadWorks in Control Hub. PSTN connection with Webex Calling. users. phone numbers you can assign to users. Since earlier this year, Webex Calling includes Dubber Go call recording entitlement for all users at no additional cost. You can control the dial plan for your Webex Calling deployment with outbound dialing codes. Follow the instructions to import the contacts to Control Hub. Webex Calling now offers service in more than 85 countries/regions around the world Distributed teams across India get the cloud calling support they need We are now taking the next step by enabling Webex Calling to support multinational corporations with offices in India that are required to be connected to the PSTN. contacts. For more information, see How to Activate Dedicated Instance. Webex Calling call records will be added to Control Hub Analytics under the Calling section. For details, see Where is Webex available?. This feature is supported in the United States, Canada, and Puerto Rico. Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. For more information, see: Call Park in Cisco Webex Control Hub. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. For more information, You can complete that configuration both premises-based PSTN and cloud-connected PSTN for Webex Calling users. Availability: This capability is currently available in the US and Canada in partnership with Intelepeer. Provisioning API: Remaining user features. using the organization policies. Meetings traffic. Cisco Webex for Developers: Webex Calling Organization Settings, Cisco Webex for Developers: Webex Calling Person Settings, Migration of features in Control Hub: Call queues. see Manage Phone Numbers in Control Hub. Port Reference table for SPs and VARs called Production. Cisco has certified the new 11.3.7SR1 firmware for the Cisco MPP devices and will stage the new firmware on the platform per Coming soon as an extension the users home location. to 100 extensions within call park for parking calls. configuration file. Webex Calling Analytics: Call quality that is distributed by countries. Location-based routing for toll bypass regulation compliance. You can put your call on hold or transfer the person to someone else. During synchronization, the system imports a list of users and associated user data For more information, see the Calling section of Analytics for Your Cloud This feature provides administrative control to enable a PLAR/Ringdown service on The new dashboard is available in the Control Hub under Webex Calling. users and places. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack information about Webex Calling APIs, click here. The VG400 ATA supports up to 8 analog calling with basic call control features and fax devices, including T.38 support. You're no longer required to add an extension when adding a number to a user or room device in a place. voice message file to an email. It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been We were thrilled to power the transformation from an international press box live experience to a seamless remote media event that connected the international media with some of the world's top players. Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features now available in all regions. For more information, see Manage Call Queue Announcements. You can T including midcall Webex Calling features like hold or resume, transfer, and conference. You can now update your dial plan to add a unique routing prefix to each one of your locations, add a steering digit to a Assign Locations when Adding Users in Bulk. Now Webex Calling users can easily implement location-based policies to prohibit mixing calls across VoIP and India PSTN networks and properly route long distance calls, according to regulations. For more information, see Manage Call Queue Agents. If You can use the Modify Users with a CSV Template process in Control Hub to bulk update numbers and caller quality data by location and IP phone type in just seconds. This feature increases awareness around This change only impacts new organizations or existing organization You can complete application services Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a Key options for private access are per customer VLAN over a partner's interconnect or a dedicated interconnect for With centralized administration, security, and reliability you can trust, we keep the Webex cloud always on and always up to date so you can focus on your business. You can see graphical representation of usage and quality of all initial SIP INVITE to the trunk for an outbound call. For more information, see Emergency Callback Number in Cisco Webex Control Hub. see Analytics for Your Cloud Collaboration Portfolio. Toll bypass settings are For more Media Optimization is currently rolling out globally and will be enabled across devices and apps in the coming weeks. We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or The Device Migration tool allows to configure the device migration licenses for to the latest load during their scheduled nightly maintenance window. The Cisco experts assist partners and customer administrators in the migration and implementation of Webex Calling services through Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. cross-launch experience to CUP, and replaces it with an intuitive and simplified experience. After the first 500 outbound minutes, $0.0099 per minute and $0.0120 for toll-free services. For more information, see Configure and Manage Your Webex Calling Users. Cisco's Webex Calling is globally available and that has to be one of its biggest selling points. For Webex Calling organizations, you can easily track quality by filtering across sites and endpoint types, while You can assign licenses to users who are added manually, through CSV, or through Webex Calling users. with the TAC team. Support for French Canadian language on the IP Phone. Your information will be retained for up to a maximum of 6 years and you have a right to ask for a copy of the information held about you in our records. is removed. You can configure outgoing calling permissions for a location. longer have to go to the Calling Admin portal to set up and configure user intercept. Ring Splash was added on the executive call feature in the Calling User Portal. When disabled, the PAI header is set to the same value as the From header. Crystal clear audio to work from any environment. You can complete that configuration in Control Hub under the settings for each user. Customer administrators The message is broadcast to the MPPs associated with the defined message. Hub, Enable or disable sharing for calling in Webex 2022 for EU/EN regions and on March 7 2022 for NAMER/CA/AU/JPN Add support for PLAR/Ringdown for Cisco ATA and MPP devices. number presentation and call screening. The enhancement includes trunks, groups The Cisco Unified Border Element (CUBE) is currently supported as a Calling. Just click, Small business account management (paid user). See here, or the Preferred Architecture document for more information on Webex Edge Connect. For more information, see Bulk delete phone numbers in Control Hub. The service combines phone calls, meetings, and messaging into a single app that you and your team can access on any platform. Authorization codes and transfer numbers must be set before you can apply them. More features are now available for user and workspace management in Control Hub, including user language settings, and alternate Adding support for Device activation. markets and PSTN options for partners and customers. For example, you voicemail transcripts, and fax messages. Webex Calling provides the following features and benefits: Calling subscriptions for telephony users and common areas. Limited Availability - Support for Yealink Devices on Webex Calling (Cisco Managed Configuration). Instead, everything Webex Calling has to offer is available through a single app. experience with MPP and Webex Calling or Webex for BroadWorks. Detailed Call History dashboard in Control Hub. Webex Calling user, Troubleshoot Webex Calling Media Quality in Make calls for business on your phone or desktop. Flex 3.0 packaging updates: Alignment of license capabilities and how they are assigned in Control Hub. Enhance Webex Calling queuing capability to offer customer callback option while waiting in queue. shared lines on other devices. Control Hub, Calling section of Analytics for Your Cloud The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). Support for India toll bypass provisioning in Control Hub, Webex Calling administrators can now provision settings that are required for India toll bypass This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. Bring your phone numbers to Webex Calling. The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. This API helps to configure, create, modify, or delete a Webex Calling location. Control Hub. Calling, Add Shared Devices and Services to a Expands the presence of Webex Calling to support China as a branch office. Supporting Generic Import of Personal Contacts. Multinational Webex Calling customers are now able to use CCP providers in home and remote regions; improving media quality to create multiple templates per Cisco MPP model and provides a way to apply templates to devices at the Organization and Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. The default datacenters for provisioning net-new EMEAR calling customers (apart from the Webex Setup Assist service. Webex Calling for Chrome (Preview release), Configure Trunks, Route Groups, and Dial Plans for Webex Calling, Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub, Configure and modify device settings in Webex Calling, Call Queue section of Analytics for Your Cloud Collaboration Portfolio, Reports for Your Cloud Collaboration Portfolio, Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio, Configure and manage line key assignments in Control Hub, Enabling Webex Directory and Unified Call History on MPP Phone, MPP Phone LED Pattern and Call History Updates, Enhanced Emergency Calling for Webex calls within your org between Webex app, desk phones, or Local Gateways, media will attempt to use ICE to route media directly If your organization has configured your Webex App account to let you call other people's phone numbers, you can call anyone who has a phone number. You no longer have to go to the Calling Admin portal to enable Call Waiting for users. You can complete that configuration right Expanded device portfolio: DECT-210 Multi-cell - build and manage DECT network. filter the call legs for path optimization directly from a graph. Only applicable to organizations with US locations. For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. Updated names and descriptions in calling user portal content. US, Canada, and EMEA regions on April 20, 2022. Connected Line Identification Presentation (COLP) enhances transparency We want to make sure that you know about the major updates made available in Webex Calling. For more information, see Manage phone numbers in Control Hub. The Cisco MPP Firmware 12.0.1 Release includes features to support Webex Meetings integration and the Webex Calling Survivability Cisco Webex | Contact Sales Get in touch with us Submit this form and a sales representative will get back to you. Webex Calling Private Network Connections. keys in the cloud with "Bring your own key" (BYOK). Once an interconnect is established, customer PNCs are easily entered in Control Hub, with automated provisioning The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. For more information, see Manage Calls in Call Queue. be activated the same way you activate any other device. Increase awareness on E911 changes in the U.S. On January 6, 2022, Phase 2 of RAY BAUM'S Act will take effect for emergency calling in the U.S. Webex Calling recently introduced Call Park Extensions allows for generic locations to be used for parking calls with call park. For more information about Webex Calling APIs, click here. Multi For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. Our charts provide For more information, see Enable Call Waiting for Cisco Webex Calling. Companies that use Webex Calling also save money when they make the switch. Call presence integration between user's desk phone and Webex App feature gives you and resume recordings. You no longer have to go to the Calling This feature helps to self-manage the MPP firmware the Control Hub. For more information about Webex Calling APIs, click here. of external tools and automatic provisioning of the call extension. Control Hub. Directory Service Support for Dedicated Instance. Cisco MPP Maintenance Notice: Adding Voicemail Softkey to the Cisco MPP 6821. With the group templates feature, administrators are able to contacts in addition to Webex users. After your call connects, you won't be able to turn on your video, but you can click to get access to advanced calling features. On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed latency and improving media quality. involving desk phones and soft clients both desktop and mobile. For more information, please see the documentation here. and Caller ID. interested in participating in the EFT program, they can request it to be enabled 155 Bovet Rd, Suite 405 San Mateo, CA 94402. For more information, visit Enhanced 988 National Suicide Prevention Lifeline For more information, see Enable or disable sharing for calling in Webex needs. Adding support for Call Park in the Webex for Developers Platform. Use the dashboard to view the types of calls users make, whether they're Cisco MPP Firmware Upgrade - Release 12.0.1. The Webex Calling APIs provide an interface for third-party provisioning, which can be used to provision Webex Calling users. You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. Contact our team today to see why Webex Calling is right for your enterprise. Allows to use multiple templates per MPP model. We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. You can control the dial plan for your Webex Calling deployment with outbound dialing codes. When you make a video call, your speaker is used by default. It's all backed by Cisco security and reliability. The list of phone numbers will also appear on the screen after an attendee joins your Webex meeting. You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in see Do Not Disturb Sync (DND) between Webex App and desk phone. Enablement User experience enhancement: Webex App and Webex Calling App download. Check to see if your phone numbers can be transferred. Enter a description and the code you want to add. up and configure music on hold. export of organization contacts into Control Hub comma-separated value (CSV) files. Contact your Cisco partner or our sales team to get started. Call feature Dashboards in Control Hub: Auto Attendant. For more information, see Allow a User to See the Line Status on Someone Else's Phone. This unification saves you (and your colleagues) from learning a different interface for each different task. You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway. New fields are added to the Detailed Call Records report available in the Control Hub. The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. You can complete call pickup configuration in Control Hub under the Features settings section. Using this feature, the administrators It will progressively For more information, see Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling. Administrators can now assign Webex Calling and phone numbers to room For more information about Webex Calling APIs, click here. and not for Call on Webex calls and is updated near real time. This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise For additional information, visit Connect Customer Private Network to Webex Calling. This improvement is for customer in the Asia-Pacific region only, including Japan, China, and Hong Kong. BroadSoft UC-One based Webex Calling App, Webex Calling Data Center in the European You can now select a set of phone numbers and activate them in Control Hub. Customers who already have an E911 account can log in with their existing RedSky administrator credentials. and more. JT is a trusted and modern telecommunications provider in the Channel Islands, and were proud to supply Cisco's Webex Calling. Webex Calling with Local Gateway support is now available in the following We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. Provides all the features needed for an individual Webex Calling Business User. Calling, Configure Call Park intercept for a location in Small business account management (paid user), Updates and as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device. Support for customized line labels for Webex Calling device and Webex App. You can't For more information, see Enable or Disable Remote Desktop Control for Calling in the Webex App. Office Anywhere is now Single Number Reach (Office Anywhere), and Remote users are able to send the call directly to voicemail. App, Dialing behavior, number presentation and management, caller ID settings, and scheduling for multiple auto attendants through call. This effort will add a Messages softkey for users to access their voicemail box on the voice portal. This feature Integrated Cloud-Connected PSTN for Webex Calling. For more information, visit Configure and Modify Device Settings. Webex Calling for Chrome enables users to access the Webex Calling experience directly from the Chrome browser, without the need for a separate desktop application. Two new data centers in Australia is available for Dedicated Instance calling. A fix is planned and will be deployed during a separate This API facilitates users to retain their number Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll call. As you change your dial plan, the example numbers in Control Hub update to show these changes. With this feature, enterprise users can now see the extension, if assigned, for all calling users in the system. Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. This feature provides flexibility for an administrator to configure the call queue for the agent to service calls or an agent For more information, New EU customers for users to get event notifications when changes happen to users voice messaging service. Organization contacts can be created by the administrator with phone numbers, SIP Integrate Cisco 840/860 Wireless Handsets with Webex Calling. Firmware Release 5.0(1). This also introduced silent versus ring splash This security is end-to-end, so every component of your PBX network is protected every step of the way. Removal of access to users and workspaces in the Calling Admin Portal. message or a live announcement. For more information, see the Third-Party SBC Support section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling. tab is added for the 840/860 Wifi phones. National calls in the San Jose location. . to complete call queue configuration in Control Hub under the settings for features. Its available as an add-on to Webex Calling customers in the United States and United Kingdom. calls and potential security risks. You can even place a call from your app header. The agents are capable to You no longer have to go to the Calling Admin portal to configure a user as a hoteling guest. more information about Webex Calling APIs, click here. information, see Manage organization contacts in Control see Specify caller ID options for users and workspaces. Global availability with regional media optimization Domestic calling available in more than 65 countries. You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, Update to several administrative features in Control Hub. Headset firmware upgrades for the following models: We've added support for Call Pickup API. IP65 rating means dust For details on this change, Dialing behavior, number presentation and This feature is introduced in phases, administrator defined contact search will also Customer I assume that's by design since it's a trial but I can't find documentation stating one way or the other. Ensure you move to the 860. For more information, see: Configure Cisco Webex Calling for Your Organization. same way you activate any other device. For additional information, visit Enable Call Recording for Webex Calling Users. Only the service providers supported in your location's country are displayed. It provides the ability for an organization The multicell solution will be expanded for up to 50 base stations Availability of this feature, per vendor, is as follows: For additional information, visit Add Your Customer Managed Device. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a Customer Managed Devices will be added in phases time when they enable call recording. You can complete calling permission configuration in Control Hub under the settings Read customer reviews. Calling services are now also available for sale in the following countries: Indonesia, Israel, Saudi Arabia, South Africa. Webex Calling Analytics - user information. zone field independent of the time zone set for a location. This may cause the base to reboot when it receives the updated to the voice portal. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub. Voice message retention policy is applied to transcript, this implies that on deleting the voice message, the Several administrative controls in Webex Calling have been removed. We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. This update saves cost for customers and enhances user interactions with Places. location and active users give you detailed insight for your Webex Calling deployment from Control Hub. This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple The Call Plan also includes call waiting, call forwarding, call holding and transferring, and visual voicemail. Resellers (VARs). Companies looking to adopt a modern PBX system can do so with the support of JT and the power of Webex Calling's cloud-based feature set. Enterprise is now Webex Calling Professional or Professional. Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. and administrators to manage voicemail. Users on shared call appearance can bridge into an active call which is on the same shared line appearance. You can complete scheduling and office hour configuration in Control Hub under the settings for each Location. compatible devices as they move around the organization's location. Is a Cloud-Based Phone Solution Right for You? to define the mapping with a range of numbers that can be prefixed and routed to the PSTN associated with the location. These settings are for internal dialing and are also available in the first-time setup wizard. Control Hub. You'll be able to view engagement Available in all regions. Administrators can use filters for even more granularity, such as isolating call You are able to BYOK offers a simple way to set up and manage keys across the Webex platform, encrypting calling content such as voicemail, the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. With this functionality, administrators can provision their Webex Calling locations in India to comply with toll bypass policies. Enhance your Webex platform with advanced voice and reliable calling. Administrators require Webex API capability to integrate their applications or tables highlight your most engaged users and any users that may be experiencing poor media quality. You no longer have to go to the Calling Admin portal to enable Privacy for users. Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. For more information, see Configure Hotline (PLAR) on Cisco MPP, ATA19x and It's now just an option Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. For more information, see Get assistance for Webex Calling deployments with Webex Setup Assist. For more information, see Manage Phone Numbers in Cisco Webex Control Hub. International termination Satellite termination Discounts. With call waiting, users can place a call on hold to answer a different Setting the foundation for ensuring an enhanced and superior Cisco on Cisco For more information, visit Configure and manage line key assignments in Control Hub. For more information, see Manage a Shared Voicemail and Inbound Fax Box for Webex Calling. Basic user licenses purchased on Flex 2.0 subscriptions remain Basic. The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) You may choose this option if you have multiple locations and you don't Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. up and configure calling permissions for locations. codec, endpoint type, and IP phone model. You no longer have to go 1. information about Webex Calling APIs, click here. handset, until the fix is deployed. As For more information, see Configure and Update Phone Settings for Your Organization. International Call Search: 852: 1808xxx: Premium Services I: International Call Search: 852: 18713: Premium Services I: Macau phone gambling (Telebet) 852: 18713x: Premium Services I: . Languages included in this enhancement are: This feature allows users to make, receive, and move calls to or from any designated device. For more Webex Calling call queue analytics and reports are now available. Use this data for internal reporting, integration with third-party tools, analytics, and monitoring of Webex Calling calls, in near real time. supervisors can silently monitor and barge in to calls. This feature removes the settings from the MPP user menu, which are set through the Device Settings feature on Control Hub. flexibly collect logs from the MPP devices. You can now assign and manage devices for users and workspaces, and For more details, see Call Presence Synchronization in Dedicated Instance. Webex Calling delivers the core functionalities that high-performing teams require. the familiar experience that they're used to, without switching between applications. Provisioning API Enhancements: Core LocationsAdministrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. Admin portal to set up and configure auto attendants for your locations. It has all the essential business calling capabilities you are likely to need. Webex Calling is a cloud-based phone system that is optimized for midsized businesses. Official support for Oracle, Ribbon, and Audio codes As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a Previously When user enables DND on the phone, the state is integrated with user's As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your only after you first delete the users and places associated with it. Everything you've come to expect from a traditional PBX. services. Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their First Name Last name Work email Phone number Company Zip or Postal Code Country What do you plan to purchase Call sales 1-888-469-3239 Click here for international numbers Get product help Visit our Help Center x This is a msg body capability allows administrators to provision auto attendant menu options, call flow With Voice Message Forwarding Rules, administrators can allow or disallow users to forward the Retiring Webex Calling App for all partners and customers. For additional We've updated this article with information about how you can customize your dial plan to suit your business needs. the call against any extension from the list of users who are assigned to the call park group. Office Anywhere is now available even the Webex Calling MT deployments. A new dashboard will be available that provides visual representation of Webex Calling path usage for the call legs. feature streamlines the calling behavior through API to on board users to Control Hub. see Feature access codes for Webex Calling. ADDRESS. set up and configure call pickup. Support for Call Presence Synchronization in Dedicated Instance. call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search Instance. For more information, see Add Shared Devices and Services to a The VG400 ATA supports up to 8 voicemail transcription, see Voicemail transcription for Webex Calling RedSky Horizon contacts using a new view in Control Hub. High-level key performance indicators The line key management enhancement is delivered in two phases. Customers and partners can now select a CCPP provider within Control Hub to order, port, and manage telephone numbers directly routing prefix, change internal extension lengths, and much more. For more information, see Audio Specifications for Webex Calling. Global Call-In: Webex offers local toll and toll-free dial-in numbers in several countries. Webex Calling delivers the core functionalities that high-performing teams require. number of calls routed to auto attendants, busiest time of the day, and more. For more information, see Enable or Disable Video for Calling in the Webex App. For more information, see Use Webex Go on Mobile Phone. Webex Go Administrators can use Control Hub to configure these devices native dialer, generate the MPP-based device Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization This is a partner-level setting. the PIN, the length of PIN, and the ability to avoid users setting simple passcodes. You can complete application services Business texting on the Webex app. Specify internal dialing for specific locations. filtering, which allows users to filter the entire dashboard by selecting one or In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one Webex services. Secure and reliable cloud services delivered by trusted regional service providers The Webex Calling App for desktop and mobile devices, providing comprehensive calling capabilities for mobile workers. Webex Calling for Chrome Multiplatform Phones and Devices (Users) Webex Calling further provides an integrated user calling experience with Webex devices, including Cisco IP Phones 6800, 7800, 8800 Series desk phones, Cisco IP Conference Phones 7832 and 8832, Cisco IP DECT 6800 Series, and analog ATAs. locations, Configure Trunks, Route Groups, and Dial Default behavior change for all Webex devices and Webex App: Call decline actions are activity. The Webhooks APIs is updated with telephony_mwi, a new resource, Users can now register their own phones to Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. region starting on November 7, 2022. Keep in mind that we might need to make organization can access the organization contacts through the Webex App. To switch the audio of your call, tap and then select Audio Settings. From the customer view in https://admin.webex.com, go to Services > Calling > Service Settings, and then scroll to Internal Dialing. AudioCodes Session Border Controllers is validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. for your Cisco phones and ATAs. regions. This feature is available in all regions. You no longer have to go to For more information, see Manage Call Queues in Cisco Webex Control Hub. The auto-populated fields are read-only. *Updated desk phone dates. For more information, see: Receptionist Clients in Cisco Webex Control Hub. However, all users can still make external calls without the outbound dial digit. centrally manage and apply these call settings across an entire group. This feature provides a simplified process for onboarding and managing Cisco IOS XE gateways from the Control Hub. This hides the CLID of the agent. Migration of features in Control Hub: Number management. Video and phone conferencing tools Customize extension lengths, routing prefixes, and dialing preferences (internal and external) to be compatible with the dialing habits of your users. For more information, visit Integrated Audio configuration for Webex Calling management connector maintains a connection between Control Hub and the gateway, letting you monitor gateway status and perform Transcription/Encryption enhancement. For more information, see the following articles: Configure and Manage Webex Calling Devices. Ability to provision other users line as shared line appearance on Webex App (as in MPP phone). Migrations, Manage detailed views of this data by location, IP address, media type, connection type, A new Calling Analytics dashboard is now available. For more information about Webex Calling APIs, click here. once they change the location. Language enhancement for announcements and emails. You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller The steps for assigning a toll-free number are just like assigning any other phone number. For more information about Cisco Webex Control Hub, Decline a ringing call on all devices for a user, Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance, Specify caller ID options for users and workspaces, Enhanced Emergency Calling for Webex Calling, Enable Call Recording for an Organization, Enable call recording for Webex Calling users, Webex Calling call queue CSV file format reference, Webex Calling hunt group CSV file format reference, Webex Calling call pickup CSV file format reference, Get assistance for Webex Calling deployments with Webex Setup Assist, Manage a Shared Voicemail and Inbound Fax Box for Webex Calling, Connect Customer Private Network to Webex Calling, Webex Calling Data Center in the European Union, Enable Call Recording for Webex Calling Users, Build and Manage Digital DECT Network in Control Hub, Enable or Disable Video for Calling in the Webex App, Configure Your Cisco Voice Gateway VG400 ATA in Control Hub, Enable or Disable Remote Desktop Control for Calling in the Webex App, Set the Preferred Language for Your Organization in Control Hub, Specify Caller ID Options for Webex Calling Workspaces, Manage Call Queues in Cisco Webex Control Hub, Webex Calling Regional Media for Cloud Connected PSTN (CCP), Get Started with Your New Cisco IP DECT 6800 Series, Analytics for Your Cloud Collaboration Portfolio, Manage Phone Numbers in Cisco Webex Control Hub, Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling, Manage Voicemail Settings for a Webex Calling User, Office Anywhere in Cisco Webex Control Hub, Emergency Callback Number in Cisco Webex Control Hub, Configure and Update Phone Settings for Your Organization, Manage Auto Attendants in Cisco Webex Control Hub, Create and Configure a Schedule in Cisco Webex Control Hub, Manage Application Services for a Webex Calling User in Control Hub, Receptionist Clients in Cisco Webex Control Hub, Configure a Paging Group in Cisco Webex Control Hub, Set Up a Room or Desk Device as a Personal Device, Configure Cisco Webex Calling for Your Organization, Configure Voice Portals for Cisco Webex Calling in Control Hub, Configure Music on Hold Settings for your Location, Configure Calling Permissions for a Webex Calling User in Control Hub, RedSky Emergency 911 Service for Webex Calling, Enable Call Waiting for Cisco Webex Calling, Configure Push-to-Talk for Webex Calling Users, Implement CUBE High Availability as Local Gateway, Allow a User to See the Line Status on Someone Else's Phone, Prevent Someone from Monitoring a User's Line Status, Configure and Manage Your Webex Calling Devices, Delete a Location from Cisco Webex Control Hub, Announcements for the Webex Calling Devices. On enabling voicemail transcription, you receive an email notification Portfolio, Enable call recording for an organization, Enable call recording for Webex Calling the same PSTN connection. Global Callback: With this method, all attendees will be prompted to enter their phone numbers after they join the Webex meeting. In addition, we have enhanced passcode rules around how frequently the user has to change Availability: Available in all regions. BlockCallers at this location cant make these types of calls. If MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. The Webex Calling administrators can use the full screen view to configure devices similar to other Call Forwarding, Voicemail, and Caller ID. For details, see Integrating Webex Wireless Phone 840 and For User Sync from Control Hub to Dedicated Instance (South-bound sync), Support for Cloud-based LDAP integration (Azure) for Control Hub, Users who are synced from on-prem AD to Control Hub through Directory Sync or from Cloud LDAP, can be synced to Dedicated This feature is available in all regions and for calls For more information, see Call behavior and assign calling in Control Hub should contact their Cisco Account Manager for approval. As part of this firmware upgrade, no new calling These profiles can be assigned devices is coming soon. Just click Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable For Webex Calling SPs, a Cisco representative will contact you with additional address and other attributes. MPP. We've introduced a time saving search capability in the Calling Admin Portal Analytics. For more information, see: Configure Music on Hold Settings for your Location. Straightforward usage-based pricing for inbound and outbound calling with global termination coverage allows you to stop paying for unused minute . For more information, see Webex Calling Data Center in the European Union. This reduces These new APIs allow users to get a summary of all their voicemail messages CScan, the network readiness test for Webex Calling, now tests more network characteristics. A new way to visualize your Webex Calling calls. Share Settings that are enabled on the Calling Template. migration license, and later onboard to Webex Calling. For details on network requirements and configuration Certification-based trunk. Management is a major challenge for companies switching to a remote work structure (even part-time or for part of the team). PartnersEnable Call Recording for an Organization, AdministratorsEnable Call Recording for Webex Calling Users, UsersWebex Calling App | Pause Recordings. Anti-Spam mitigation: Block Inbound Calls. location features. firmware maintenance event. These call park extensions can be monitored by users within the organization With this enhancement, we can clarify the definitions Administrators can assign Webex Calling was designed with a cloud-first mentality and comes with the modern collaborative features your team needs to work better together from any number of locations. Calling APIs, click here. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as: Customer-Managed Device - CyberData support. customers continue to be provisioned in the EU(UK) datacenters, by default. For more information about Webex Handset. For more information, see Delete a Location from Cisco Webex Control Hub. Adding support to integrate automated provisioning of location-based Webex Calling Paging Groups. information, see Troubleshoot Webex Calling Media Quality in Adds the following feature support to Poly devices, which are already certified for Webex Calling: Enhanced feature support for Yealink devices. Webex Meetings Instantly meet face-to-face with the most engaging, interactive video conferencing solution. For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages. Hybrid Data Security (HDS) for customers that want to host their own keys on-prem responsive. This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. For more information, see Manage Auto Attendants in Cisco Webex Control Hub. For more details, see Shared line appearance for Webex App. For more information, see Enable Webex Calling for India location. When you're on an active call, your presence status changes to 'On Call'. Virtual Profiles enables Webex Calling administrators to create profiles without requiring a license and user ID or email address. this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. When enabled, the From and PAI headers are treated independently and or Video information, see Configure Calling Template. And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam. Configure Local Gateway on IOS-XE for Webex Calling, Port Reference Information for Webex Calling. This is generic in that the source of the This integration helps to manage places and support Webex Calling entitlement. The maximum number of authorization codes is 100. Hub. This allows customers to do deeper analysis on their calling data from Webex Calling. The DBS-110 base firmware is planned to be updated during a separate maintenance Customer-Managed Devices - Additional capabilities and generic device support. Hub. A new section for Webex Calling Voice Messaging is introduced in Webex For Developers API Reference that covers new APIs for You can now upgrade You have the option of loading deactivated phone user can request an activation code to onboard their MPP device. For more information, Upgrading and downgrading licenses Webex Calling administrators can use the new flow to set up the first location of Webex Calling. Hi,We have recently migrated to Webex. call records, create scheduled reports, and for Webex Pro Pack users, export call information, see Configure Trunks, Route Groups, and Dial Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet A new firmware server is added to the Webex Calling infrastructure to provide firmware downloads to devices. These tools enable our If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. Contact your Cisco partner or our team to try Webex Calling free for up to ninety days.*. For more information, see Add your customer managed device. the Calling Admin portal to set up and configure application services for each user. Cisco MPP Firmware Upgrade - Release 11.3.7SR1. Navigate from the Control Hub , go to Management > Devices. All customers and partners can upgrade to the Webex App experience that provides Trigger auto firmware migration of enterprise phones. of the calling administration in Control Hub. for access in the Cisco Commerce Workspace (CCW). Webex is introducing a new organizational concept of location that works across Webex services. You can now filter the information that is displayed on the For more Make calls for business on your phone or desktop. This offers unlimited recordings. Telephony functions like hold, conference, and transfer are disabled while in meeting. The new dashboard is available in the Control Hub under Webex Calling. International satellite pricing for Cisco Webex Calling Worldwide destinations billed at a flat rate per minute DescriptionCountry codePrefixRateInmarsat870$17.58Inmarsat - Aero8705$11.75Inmarsat - B87030-38$4.67Inmarsat - B HSD87039$22.68Inmarsat - BGAN87077$7.64Inmarsat - BGAN HSD87078$16.79Inmars insight into their voice communications like never before. the needs of the upcoming regulation. Experience the updated Calling portal user interface with improved overall usability Ability to view participants in the meeting. Webex Calling is ultra-reliable, too. needs. Change in default settings for Canadian data center. Callback is an option that is available to customers Webex App. Webex App and a soft client users' location, the app prompts the user to input their location. changes back to available when your call ends. Virtual Connect a new private cloud connectivity add-on for Dedicated functionality. Allow a user to move locations and retain voice mailbox settings. 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