8800 Series only support audio calls. The middle of the phone screen displays the information associated with the line and feature buttons on the phone. Use the comma to separate the parts of the dial string. features because some functions require information from the call control system. Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields. You can pair Active call or two-way intercom call, held call, privacy in use, Active call or two-way intercom call, privacy in use, Incoming call, reverting call, one-way intercom call, logged into a Hunt Group, One-way intercom call, logged into a Hunt Group, Remote line in use, Remote line on hold, Do Not Disturb active, Remote line in use, Do Not Disturb active. The headsets need to use the USB or Y-cable to access this feature, or be paired and connected Options. Cisco IP Phone 8845, 8865, and 8865NR only, Programmable feature buttons and line buttons. If you have calls on multiple lines, the calls are handled in sequence. such as the missed calls display. First thing it depends on what voicemail system you have. Press the Select softkey to send the information to your system administrator. Mobile and Remote Access Through ExpresswayIf your administrator sets up Mobile and Remote Access Through Expressway and These are large buttons just below the LCD. If your phone is not set up and connected, contact your Go to the Settings page of the phone. Limitation: If the old phone has more lines or line buttons than the new phone, the new phone doesn't have the extra lines or line buttons Enter first name, last name, and optionally a nickname. Wait until the upgrade is finished or the Hearing and voice carry over phones (HCO/VCO). Speakerphone . Step 1: Press Applications. The upgrade is also postponed if you make or receive screen. purposes. Use the Navigation ring to move up, down, left, and right in the phone LCD. Updated for Select Key LED and Energy Savings. Get your user ID and PIN from your administrator. The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR deliver easy-to-use, highly secure voice communications. If the old phone had a PIN assigned, enter the PIN. information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/products-licensing-information-listing.html. Release End a connected call or session. the busy tone. When the microphone is muted, the button is lit. Using Your Phone To forward to voice mail: Answering a Call 1. any additional features. If you use a headset, select the Headset button, and then Volume. When you add features to your phone, some features require a line button. You are also automatically signed out of Extension Mobility after a predetermined inactivity time. Feature buttonsUsed for features such as Speed dial or Call pickup, and to view your status on another line. Press Reset to change the service to Huron. Speakerphone Toggle the speakerphone on or off. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers can adjust this number according to your needs. 8865NR cannot be used with a Wi-Fi network. To make or receive a video call, you must use the Cisco IP Phone 8845, 8865, or 8865NR. Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.0. Voice Feedback is enabled and disabled with the Select button that is located in the center of the Navigation cluster. When your phone connects to the existing server, you hear a beep tone that exists for 5 seconds. Depending on the configuration, use the QRT to: Immediately because the phone resets to use the new firmware. Cisco Headset 500 Series and Cisco Headset 521 and 522 Controller Buttons and Hardware, Accessibility Features for the Cisco IP Phone 8800 Series and the included sections such as Voice Feedback. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based The following table shows the changes made for Firmware Release 12.5(1)SR3. system has communication or internal problems. To leave headset mode, you pick up the handset or select The Self Care If your phone's line buttons are already in use, your phone does not display You may need to activate or sign in to your phone. We use the terms lines and calls in very specific ways to explain how to use your phone. In this group, the Hold button is the single button in the top row. When the phone finishes scanning the SSID, choose a network to join. In the Name field, enter the name of the speed-dial number. A voice prompt alerts you to the feature status. The following table describes the Cisco IP Phone screen components. Hold the tab between two fingers, with the corner notches facing you. The name of the person calling, and their The Cisco IP Phone 8800 Series. phone or desk phone calls to your mobile phone. to the phone through the Cisco Headset 560 Series Standard Base or Cisco Headset 560 Series Multibase. general problem from a list of categories and choose reason codes. This upgrade happens in the background even if you are If your phone model supports Bluetooth, you see these icons. must contain all the digits you need to make the call. Your administrator gives you your sign-in and activation credentials. LinesEach line corresponds to a directory number or intercom number that others can use to call you. If you need to connect to Mobile and Remote Access You can change your phone model. cannot communicate with the call control system. Your phone screen displays many icons. PIN cannot contain repeated groups of three or more digits (for . days change, you can contact your administrator to reconfigure your phone. Get your user ID and PIN from your administrator. Only one of those calls is active and the other seven are held calls. devices can share the network connection. - edited By default, your phone supports four connected calls per line, but your administrator Step 3 Select Save. If your network has been configured to support this feature, then you can use Activation Code Onboarding to connect to your For guides in Move the footstand with the other hand to change the angle. http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-connection-version-80/113327-change-unity-pin-connection.html, If the user is enabled for PCA then he/she can do it themselves as well. messages. Through Expressway to connect into your corporate network when you are working away from your office. If you have several devices, select the device to replace from the list and press Continue. Updated Enhanced Line Mode for string change. When the speakerphone is on, the button is lit. No updates were required for firmware release 12.0(1). You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide. Speakerphone Toggle the speakerphone on or off. When the phone reconnects to the call control system, you'll be able to use your phone normally again. information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-licensing-information-listing.html. If your phone is active, it waits until it has been inactive for a set interval before it notifies you of the pending power The Select button is in the center of the Navigation cluster. Use the Headset button to toggle the headset on. Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). After the call connects, you must dial the extension 56789#. (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion module are stable. and audio message indicators, ring patterns, and other line-specific settings. Press a line button and dial the number using the dial pad to enter the digits. If you only have one Ethernet port, then your (EADP-18VB B); Rating: 48 VDC 0.375A. Applications Access call history, user preferences, phone settings, and phone model information. When on a call, only you hear Voice Feedback so your privacy is assured. Updated for MLPP and Do not disturb support. You can find more information about Cisco and its commitment to accessibility at this URL: http://www.cisco.com/go/accessibility. The registration of a Cisco IP Phone with Cisco CallManager is a four-step process. call forward functions, for example, when your line is busy. The following Cisco-approved power adaptors must be used with the Use the comma to separate the parts of the dial string. Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.5(1)SR1. Section 508 loudness requirements, which are met by using industry-standard inline handset amplifiers. Modify a Speed Dial Button from Your Phone, Delete a Speed Dial Button from Your Phone. as you expect. https://community.cisco.com/t5/ip-telephony-and-phones/how-to-reset-the-voicemail-amp-greetings-password-for-7965-ip/m-p/3872297. Allows you to adjust your phone screen's brightness. When your phone is set up for Enhanced line feature. and features, depending on the call control system. provide accessibility features for the vision impaired, the blind, and the Other headset to your ID and the Cisco Unified After the headset or mobile device is paired, the phone connects to the headset or mobile device when the headset or mobile general problem from a list of categories and choose reason codes. Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.0(1). You may be asked to show a government-issued ID or provide information from it in order to verify your identity. Option 66 (first IP address or Domain Name System [DNS] name) Once the phone has the TFTP address, the phone requests its configuration information from the TFTP server. Power Save PlusYour phone screen turns on and off at times that are based on your work schedule. Cisco IP Phones Depending upon how your phone is configured, you could have up to 16 lines. After connecting the phone to the network, your phone may be set up for: Virtual Private Network (VPN)Your phone connects to a protected network. Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory Hold down the phone and pull up on the footstand. headset to your ID and the Cisco Unified Communications Manager, Cisco Unified For more information, see Softkey, Line, and Feature Buttons. This section gives images of the common icons. Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. to you, the phone gets your user ID, based on the headset serial number, and displays your ID in the Extension Mobility sign Enter your activation code or service domain on the Welcome screen and press Continue. Provide access to special functions. The phone can connect to only one paired mobile device at a time. Each device connected to You can use Mobile and Remote Access If you have a certificate installed on your phone, you do not need to do anything. to your hardware warranty and services that you can use during the warranty Enter your activation code on the activation screen. The other phones in the Cisco IP Phone Hold/Resume Place an active call on hold and resume the held call. Your phone might not have all functions available, based on the way your The following table shows the changes made for Firmware Release 12.7(1). Push the footstand back into the phone until the stand locks into place. Use the navigation cluster and the keypad to select your input. A single comma is required between the authorization code and the billing code in the string. The following table describes some specific features that you configure with the Self Care portal. If you use the speakerphone, select Speakerphone and Volume. Your administrator can reduce the amount of power your phone screen uses with the following options: Power SaveThe backlight or screen turns off when the phone is inactive for a set interval. Allows you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone. select Answer, Decline, or Ignore. Press 123456789*0# in sequence. you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, Your phone must be connected to a network and configured to connect to a call control system. When enabled, a voice prompt helps you navigate your Through Expressway on-premise, restart your phone and press Select when prompted. Updated the following section for improved Barge and Merge support. When the speakerphone is on, the button is lit. Power Save PlusYour phone screen turns on and off at times that are based on your work schedule. Updated the following sections for Enhance Line Mode. The phone PIN must be at least five digits long. Use the inner Select button of the Navigation cluster to select menu items. The phone PC port is disabled when Wi-Fi is enabled on your phone. You can postpone your firmware upgrade for 1 hour and up to 11 times. Get your user ID and PIN or password from your administrator. Features, such as speed dial, line status, privacy, do not disturb (DND), and service URLs, can be assigned to feature buttons. to be sent to your mobile phone. If you forgot an Android password or iPhone passcode, reset it using your device itself. The following table describes changes to this book to support Firmware Release 12.5(1)SR1. Each label indicates the action for the softkey button below the With this release, the user hears Chinese input is based on the Pinyin input If you do forget your PIN, you can contact your carrier for help. Place the phone so that the keypad faces the desktop. a phone call. Getting Started The following information is new or changed for Firmware Release 14.1(1). a phone call. The following table describes the vision-impaired and blind accessibility features on the Cisco IP Phone 8800 Series. When the speakerphone is on, the button is lit. Updated for wallpaper support on key expansion modules. The Recents list displays phone Wait until the upgrade is finished or the Mobile and Remote Access When this connection is lost, your phone displays a message. In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. has changed in the document. Special terms apply For information about setting up TTY, contact your administrator. is received. The following table describes the mobility-impaired accessibility features on the Cisco IP Phone 8800 Series. Navigation cluster Navigation ring and Select buttonScroll through menus, highlight items and select the highlighted item. Firmware release 12.6(1) introduced an improved Session line mode. The following table describes the Cisco IP Phone screen components. Voice Feedback helps people vision problems to use their Cisco IP Phone. Cisco IP Phone 7800 Series: Phihong Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA). Choose Learn more about how Cisco is using Inclusive Language. Headset Toggle the headset on. one function (a line, a speed dial, or a feature). example, two commas (,,) represent a pause of 4 seconds. In the Extension Mobility screen, enter your user ID and PIN, and press Submit. To adjust your handset volume, lift the receiver from the cradle, and press Volume. If the code has expired Reset Cisco Headset settings from your phone, Share a Network Connection with Your Phone and Computer. Share a Network Connection with Your Phone and Computer. Differences Between Phone Calls and Lines. Access your mailbox. Activation happens once for your phone, and connects the phone to the call numbers similar to the number being dialed. administrator. Ensure that the foam 09:18 AM Wi-Fi connected and the number of bars indicates the signal strength. When not used for an active call, used to initiate phone functions, Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone. By entering credentials (username and password, or just a password). call ends, your phone reverts to the primary line. code, consider the following requirements: You need to input the authorization code 1234. Updated for Cisco Headset 531 and Cisco Headset 532. Take note of the IP address listed. a voicemail password, an authorization code, and a billing code. Your passcode on an iPhone or another phone is separate from your account PIN. Use the number that receives calls when call forward is enabled on the phone. to ensure that the receiver does not slip out of the cradle. Thanks KM Your administrator can set up some functions as softkeys or as feature buttons. line key to view the missed calls for that line in The phone reboots when the configuration is complete. After the call connects, you must dial the extension 56789#. In certain circumstances, users who dialed a number that was busy received the reorder tone. support USB charging: Side portProvides standard device charging. 2. You can have several commas in a row. VPN. portal is part of your organization's Cisco Unified Communications Manager. Each of the major cellphone carriers provides ways to reset the PIN online, in person or over the phone. desk phone calls from the mobile device. angle to improve the camera view. If, for some reason, you can't reset your password online, give your cellphone company a call or drop by one of its stores. Removed references to specific font size. of the Americans with Disabilities Act (ADA) ADAAG requirement for mounting a phone on the wall. Usually, the left Contact your administrator The following table shows the changes made for Firmware Release 11.5(1). see Protect Your Video Phone Camera. Step 1. phone is turning off soon and you get notifications at these intervals: Four rings at 10 minutes before power off. Cellphone carriers generally allow you to set a PIN on your account. If you do not have this information, contact your administrator. The following table shows the changes made for Firmware Release 12.5(1)SR1. You can use Mobile and Remote Access The documentation set for this product strives to use bias-free language. A speed-dial label is required for speed dials with authorization codes and additional digits. Select Phone information > Report problem. company's phone network. Tactile-discernible buttons and functions, including a nib on Key 5. You can change each setting to on or off. Indicates whether the speakerphone is on or off. For guides in window which indicates that you can change the service mode to Huron. When the microphone is muted, the button is lit. Updated the following section for Welcome screen. When your phone is connected with 4.Press 1 to change PIN. Pass the lock through the looped end of the cable. Acoustic coupled TTY and TDD support (handset). For information on supported features, contact your administrator. Adjust the volume level for the phone ring. to make calls. Use the Self Care Portal to subscribe to a phone service before you access it on your phone. features because some functions require information from the call control system. the rotated tab. For example, your softkeys might not work Allows you to use existing or familiar key positions. To sign in online, you'll most likely need your username and password for your cellphone company's site, such as you would for online billing. Cisco IP Phone 7800 Series User Guide Revisions for Firmware Release 12.1(1). Messages Autodial your voice messaging system. Step 2. Wi-Fi. If the old phone had a PIN assigned, enter the PIN. Changing Your PIN/Password 1. Chinese input is based on the Pinyin input method, which is common to PCs and mobile phones can adjust this number according to your needs. Access your phone lines, features, and call sessions. But, you don't have access to all normal phone The Cisco IP Phone In the New Phone PIN text box, enter the PIN. A single comma is required between the authorization code and the billing code in the string. You need a new phone that hasn't been connected to the network or previously configured. change depending on what you are doing at the time. You can use the USB ports on your phone to charge your mobile device if the device has a USB connection. to ensure that the receiver does not slip out of the cradle. control system. For example, your softkeys might not work code, consider the following requirements: You need to input the authorization code 1234. Place the foam on the camera in such a way that the lens is well-protected. I have a Cisco IP Phone 7841 phone with voicemails on it, and I am unable to login because I do not know the PIN to access the voicemails. How do I reset my Cisco IP Phone 7941 to factory settings? This User Guide Line and feature buttons are to the left of the LCD. start guides and end-user guides in English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-user-guide-list.html. This mode is also known as session line mode. These three large buttons are located to the right of the keypad. Release 12.5(1)SR1 have been deferred in favor of Firmware Release 12.5(1)SR2. on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty. First Time Enrollment If you have multiple lines o Press the line button of the extension desired Press the Messages button. If you forgot the passcode on your iPhone, or you've been locked out of the device after trying to enter incorrect codes too many times, you can erase the device and restore it from backups and information you've saved to Apple's cloud. Toggle the Mute and Speakerphone buttons on and off to indicate the phone state. Allow you to use these functions on your phone. Through Expressway to connect into your corporate network when you are working away from your office. 4. In the Self Care portal, you can control features, line settings, and phone services for your phone. Allow you to easily access your messages, applications, and contacts. But each line button on your phone can support only Feature buttonsUsed for features such as Speed dial or Call pickup, and to view your status on another line. You can also access some functions with softkeys Examples of additional digits include a meeting access code, an extension, Enter your TFTP server address in the TFTP server 1 field. to your hardware warranty and services that you can use during the warranty Bluetooth is turned on but no device is connected. The Phone services PIN can be changed by the customer at the Self Care Portal ( https://voice.uidaho.edu/ ). When you use your phone to charge your mobile device, the following conditions apply: A short delay may occur before charging begins. Tap "Sign In" and choose a new password. An extension protrudes from the top of You can also access some functions with softkeys the busy tone. configured. Updated the LED states, based on the line mode: Softkey, Line, and Feature Buttons. Your administrator must enable the PC port in Cisco Unified Communications Manager before you can use it. All rights reserved. You can customize some phone settings with the Self Care portal web site, which you access from your computer. Because your phone does not have a TFTP Scroll and The upgrade is also postponed if you make or receive If you do nothing, the upgrade proceeds. If your headset is not mapped to your user id, the first time you perform this procedure, phone may prompt you to map the to be sent to your mobile phone. settings. Mobile callsIf the additional phone is a mobile phone, you can set it up to allow you to transfer mobile calls to your desk Both your phone and your computer must connect to your network to function. The softkeys An extension protrudes from the top of Navigate to Admin settings > Network setup > Wi-Fi client setup. You may experience issues related to the following scenarios: Your phone Normal line modeIn this mode, the buttons to the left and right of the screen have different functions. in many Asian countries. Use the Speakerphone button to toggle the speakerphone on or off. Provide audible notification of the phone state: Toggle the Headset, Mute, and Speakerphone buttons on and off to indicate the phone state. Press Resume on your desk phone and start talking on your desk phone. Visit your carrier's website and sign in to your account to reset the PIN. Wallmount Kit for Cisco IP Phone 8800 Series with single KEMused to mount a single phone with one attached key expansion The Cisco IP Phone 7962 has six line or speed dial buttons and the 7942 has two. Mute Toggle the microphone on or off. at one time. If your phone is active, it waits until it has been inactive for a set interval before it notifies you of the pending power Added new icon to the following section for Do Not Disturb(DND). Enter the password that you want to use in the New password field. When your headset is mapped You also view an alert message Access your Voice Manager. For example, the icon may not display when the device Voice Feedback is only available for English language Session buttons are to the right of the LCD. When the microphone is muted, the button is lit. The Model number field shows your phone model. Select System information , and press Show details. If you are on an active call when the connection is lost, the call continues. The phone reboots when the configuration is complete. Your administrator may ask for information about your phone. Your voicemail ID is your 4 digit extension number. Cisco IP Phone 8800 Series Major Features, New and Changed Information for Firmware Release 12.8(1), Cisco IP Phone 8800 User Guide Revisions for Firmware Release 12.7(1), Cisco IP Phone 8800 User Guide Revisions for Firmware Release 12.6(1), Cisco IP Phone 8800 User Guide Revisions for Firmware Release 12.5(1)SR3. For example, if you need to dial 9 to get an outside line, you enter The password can be a combination of letters, numbers, and special characters. Through Expressway, Cisco Unified Expand the Phone Services PIN section. Sometimes your phone loses its connection to the phone network. Activation codes are used to set up your new phone. If the headset is upgrading or you're on a call, the association can't be made. Your phone continues to charge the mobile device while it is in power-saving mode but stops charging in Power Save Plus mode. 03-17-2019 The following table shows the changes made for Firmware Release 12.8(1). period. Select Delay to postpone a phone upgrade. as you expect. The following table shows the changes made for Firmware Release 12.6(1). 10-19-2016 Use line buttons to start, answer, or switch to a call on a particular line. You may experience issues related to the following scenarios: Your phone For Allow you to easily access your phone applications, voice messages, corporate and personal directories, and calling features. If your phone is connected to the Wi-Fi network, you see these icons. Green, steadyActive call or two-way intercom call. This PIN will also be used to log into the Personal Directory along with your NetID. The following table describes the Cisco IP Phone 7800 Series buttons and hardware. Select Extension Mobility (name can vary). Select Settings > System information > Report problem. The softkeys These buttons are located on the bottom right of the phone. Learn more about how Cisco is using Inclusive Language. PIN cannot contain your primary extension or its reverse. the Self Care portal documentation for your call control system. Select Extension Mobility (name can vary). When you unplug the headset, you are signed out of Extension Mobility after a delay unless you confirm the sign-out. if you don't know your code or if you need a new one. shutdown. Updated for Incoming Call Notifications and Call Alert. Mobile and Remote Access Only one call can be active at any time; other calls are automatically placed on hold. The following table describes changes to this book to support Firmware Release 11.5(1)SR1. Select Personal directory or Corporate directory. . Step 2 On the PIN page, enter your new password, then enter it again to confirm it. For example, your administrator can set your phone to alert you 10 minutes before it turns off. Press Reset to change the service to Huron. Choose Device administration using the navigation button. Press Phones, enter the phone number along with any required access codes, and then press Submit. Cisco IP Phones 8845, 8865, and 8865NRhave a built-in camera. call is finished before you perform this procedure. They can only be used once, and expire after 1 week. method, which is common to PCs and mobile phones in many Asian countries. High-contrast visual and audible alert of an incoming call. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should Enter your PIN or password in the PIN or Password field, then press Submit. *Note: Cisco phones do not require you to enter your extension. Applications Access recent calls, user preferences, phone settings, and phone model information. Simplify Extension Mobility Login with a Cisco Headset 500 Series, Associate Your Headset with Your User Information, Replace Your Existing Phone with a New Phone. The middle of the phone screen displays the information associated with the line and feature buttons on the phone. The Cisco IP Phone 7811 does not have a Headset button. Press the right side of the rocker key to increase the volume; press the left side of the rocker key to decrease the volume. as far away as 66 feet (20 meters). For information on supported features, contact your administrator. Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie example, two commas (,,) represent a pause of 4 seconds. Select Answer, This lighted strip is visible from all angles. The line and feature buttons are reversed for 2022 Cisco and/or its affiliates. Push a hard key once, and a Unlock Settings - *, *, #. Contact your administrator languages other than English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/tsd-products-support-translated-end-user-guides-list.html. Use digits 0 through 9. But each line button on your phone can support only Alerts you to an incoming call. While the handset is in the cradle and the headset and speakerphone buttons are Green, steady LEDActive call or two-way intercom call, Amber, steady LEDPrivacy in use, one-way intercom call, or logged into a Hunt Group, Amber, flashing LEDIncoming call or reverting call, Red, steady LEDRemote line in use (shared line or Line Status) or Do Not Disturb (DND) active. Each USB port supports a maximum of five USB devices. The Cisco IP Phone 8800 Series phones can be mounted on a wall using one of the following wall mount kits: Wallmount Kit for Cisco IP Phone 8800 Seriesused to mount a single phone on the wall. beeps once; when you turn off Mute, your phone beeps twice. This information uniquely identifies the phone for troubleshooting Line up the tab with the slot in the cradle and press the tab evenly into the slot. metal object, or other electronic devices between your phone and the connected device. The Cisco IP Phone 8811 has a grayscale LCD with adjustable contrast. In general, shorter PINs are easier to use, but longer PINs are more secure, especially using a nontrivial PIN. The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems. Use the Mute button to toggle the microphone on or off. Your phone requires repair or replacement. This document describes all the features that the device supports. Firmware Release 12.5(1) and Firmware When you unplug the headset, you are signed out of Extension Mobility after a delay unless you confirm the sign-out. For licensing address configured, the phone displays a Welcome screen to begin the sign-in process. This document describes all the features that the device supports. Connect the phone SW port to the LAN with an Ethernet cable. Step 6. company's phone network. Do not use any liquids or powders on the phone because they can contaminate the phone components and cause failures. Wallmount Kit for Cisco IP Phone 8800 Video Seriesused to mount a single video phone on the wall. You use the One (1), Zero (0)), Asterisk (*), and Pound (#) keys for special characters. The screen is made up of three sections: the header row, the middle section, You can also define blocked and preferred contacts to restrict or allow calls from certain numbers The Cisco Headset 730 USB dongle is not supported. Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume(on hook). the number 9 and then the number you want to dial. Only one call can be active at any time; other calls are automatically placed on hold. To check which phone model you have, press Applications and select Phone information. What you're asking has nothing to do with the phone model, that depends on the system you're using for voicemail, you need to reach out to your local IT for assistance with this, they should either tell you the default PIN they configured, reset it for you, or provide a web page where you can change it yourself. or if you need a code, then contact your administrator. powers up. The phones support many functions The following table describes changes to this book to support Firmware Release 12.0(1). Step 4. The cameras on these phones are fragile. If you repeat a key within the sequence, eg: 1223456789*0#, the sequence is still accepted and the phone resets. and features, depending on the call control system. When prompted to enter your PIN, enter 142536 (the default PIN), followed by #. You are using CUCME with Cisco Unity Express or full Cisco Unity? Activation happens once for your phone, and connects the phone to the call Chinese input is based on the Pinyin input method, which is common to PCs and mobile phones in many Asian countries. If you need to obtain or reset the PIN on your account, contact your phone carrier. also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html. But still couldnt find a option to reset it or set a default PIN for all phones. You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone. The dial string can contain the following characters: Comma (,)This is the pause character, and gives a 2 second delay in the dialing. When the phone reconnects to the call control system, you'll be able to use your phone normally again. Enter the primary extension of the old phone. If you do nothing, the upgrade proceeds. A headset firmware upgrade can't be in progress. Mobility-Impaired Accessibility Features. protects and surrounds the camera so that nothing can press against the camera from any direction or the camera may be damaged To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing Headset Toggle the headset on. If you only have one Ethernet port, then your The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed The icons display when features are active. Occasionally, your administrator upgrades the phone firmware for you. To set up the Phone PIN, log into the Cisco Self-Care Portal and follow these steps: Click the General Settings tab. You can refer to the document below to reset the pin from unity connection: I am not sure if you have cisco voicemail experience or not. When you use a Bluetooth headset and mobile devices with your phone, keep these things in mind: The last Bluetooth headset or mobile device connected with the phone is the default device that the phone uses. period. call forward functions, for example, when your line is busy. You attach an amplifier to the handset and cord and it sits Through Expressway on-premise, restart your phone and press Select when prompted. No user guide updates were required for Firmware Release 12.5(1)SR2. The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR deliver easy-to-use, highly secure voice communications. Amber, steadyPrivacy in use, one-way intercom call, DND active, or signed in to a hunt group. Only one of those calls is active and the other seven are held calls. Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration. Communications Manager (Unified CM) to a software version that doesn't support the phone model. Key 5 has a nib. In this group, the Mute button is the single button in the bottom row. Added a section about sharing a network connection between phone and computer. Firmware Release 12.5(1)SR2 replaces Firmware Release 12.5(1) and Firmware 12.5(1)SR1. Lift handset, or press ANSWER softkey, or press SPEAKER Your administrator gives you your sign-in and activation credentials. When not used for an active call, used to initiate phone functions, buttons are the line buttons and the right buttons are the feature buttons. In this document, the term phone support pages refers to the web pages that users can access to set up certain features. The directory number of the person calling. Quickly push the softkey twice wall. Enter your Wi-Fi credentials and press Connect. You normally need to provide the PIN to make changes to your account, such as porting your phone number to another carrier or adding devices or lines to your account. Phone features include speed dial, do not disturb, and your personal address book. During a phone firmware upgrade, you can view the upgrade progress. You can change your phone model. If you experience problems, your administrator can help troubleshoot the root cause of the problem. If the code from your welcome message has expired, generate an activation code for your device with the Self Care portal or receiving the call. View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices. Updated for Simplified Line Label and Incoming Calls in Enhanced Line Mode. Solved: Hi All, I couldnt find a option to reset or set messages PIN in Cisco Unity ( Cisco unified Communication Express ) for 7965 model phones and we use very old version - 7.0 Cisco unity. You may have several passwords for your phone, including a password or passcode used to log in to the account and a phone PIN used to access your account. When you dial a number on your phone, you enter a series of digits. the USB headset. This User Guide has been streamlined and restructured to improve the customer experience. CallsEach line can support multiple calls. You press the Two (2) to Nine (9) keys to get the letters and numbers. Select Delay to postpone a phone upgrade. Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory In the Extension Mobility screen, enter your user ID and PIN, and press Submit. When your phone connects to the existing server, you hear a beep tone that exists for 5 seconds. Headset sign-in is supported for Mobile and Remote Access (MRA). Cisco IP Phone 8861 and 8865 users that use Wi-Fi: Print the email with the QR code and hold the paper in front of the phone camera. If your phone is not set up and connected, contact your Communications Manager maps the headset to your user record. Make the QR code ready with one of these methods: Turn the ring around the camera clockwise to open the shutter. I have gone through all the steps I can think of, we tried to contact the former secretary, we asked all of administration, we searched for possible pins, we looked through the manual online, and we called CISCO IT (no longer under support so a case couldnt be opened.). All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your If you receive a voicemail, the missed call icon changes to the voicemail icon and voicemail counter until you listen to your Line settings can include call forwarding, visual of icons. Press Applications you connect your phone to the network, it connects to the Expressway server. Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password. Use these resources to familiarize yourself with the community: how to change cisco voip phone messages PIN or how to set a PIN, Customers Also Viewed These Support Documents. Allow you to easily locate your phone's keys. The directory number of the person calling, and port. You may also be prompted for other information, such . Press the NewCall softkey and dial the number using the dial pad to enter . You are also automatically signed out of Extension Mobility after a predetermined inactivity time. Mobile callsIf the additional phone is a mobile phone, you can set it up to allow you to transfer mobile calls to your desk Line settings affect a specific phone line (directory number) on your phone. Enter your Wi-Fi credentials when prompted. After connecting the phone to the network, your phone may be set up for: Mobile and Remote Access Through ExpresswayIf your administrator sets up Mobile and Remote Access Through Expressway and The following table describes changes to this book to support Firmware Release 11.5(1). To connect a mobile device or headset to your phone with Bluetooth, start by pairing the device with your phone. administrator for instructions. Click Save. Use session buttons to perform tasks, such as answering a call or resuming a held call. adapter (PSC18U-480); Rating: 48 VDC 0.38A, Delta adapter After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based Short answer it can be done but as Jaime mentioned not from the phone. or additional digits manually. as you have directory numbers and phone line icons. the number 9 and then the number you want to dial. For more information, in screen. http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html. You cannot add more features You wants a different phone model from their current model. Updated the topics for the call history enhancement for hunt group. The following table shows the changes made for Firmware Release 11.5(1)SR1. Activation codes are used to set up your new phone. New and Changed Information, New and Changed Information for Firmware Release 14.1(1)SR2, New and Changed Information for Firmware Release 14.1(1), New and Changed Information for Firmware Release 14.0(1), New and Changed Information for Firmware Release 12.7(1), New and Changed Information for Firmware Release 12.6(1), New and Changed Information for Firmware Release 12.5(1)SR3, New and Changed Information for Firmware Release 12.5(1)SR2, New and Changed Information for Firmware Release 12.5(1)SR1, New and Changed Information for Firmware Release 12.1(1)SR1, New and Changed Information for Firmware Release 12.1(1), New and Changed Information for Firmware Release 12.0(1), New and Changed Information for Firmware Release 11.7(1), New and Changed Information for Firmware Release 11.5(1)SR1, New and Changed Information for Firmware Release 11.5(1), New and Changed Information for Firmware Release 11.0, Activate Your Phone Automatically with a QR Code, Sign In to Your Extension from Another Phone, Sign Out of Your Extension from Another Phone, Differences Between Phone Calls and Lines, Add a New Contact to Your Corporate or Personal Directory, Accessibility Features for the Cisco IP Phone 8800 Series, Cisco IP Phone 8800 Series Wall Mount Kit Accessibility, View the Progress of a Phone Firmware Upgrade, Additional Help and Information, Accessibility Features, Report Call Quality Issues, Lost Phone Connectivity, Cisco One-Year Limited Hardware Warranty Terms, Answer a Call from Another Group (Group Pickup), Cisco Headset 521 and 522 Controller Buttons and Hardware, Activate Your Phone Automatically with a QR Code, Calls That Require a Billing Code or Authorization Code, Pair a Mobile Device with Your Desk Phone, Cisco One-Year Limited Hardware Warranty Terms, http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html, Configurable Calling Number Display for Enhanced Line Mode. Examples of additional digits include a meeting access code, an extension, The following table describes the hearing-impaired accessibility features on the Cisco IP Phone 8800 Series. Navigate to Alternate TFTP and choose On. and the footer row. Use the Self Care portal to set up more complicated If your phone has a camera, you can scan a QR code to activate the phone. cannot communicate with the call control system. Depending upon how your phone is configured, you could have up to 16 lines. For more information, see If you have been using your phone at the office or with a VPN, reset your service mode before you connect to Expressway. If your mobile phone is connected and you turn on your tablet, Step 5. you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, This section gives images of the common icons. control system. You plug your Cisco Headset 500 Series into someone else's phone. Communications Manager, Features Available on the Self Care Portal, Cisco IP Phone 7800 Series Buttons and Features, New and Changed Information for Firmware Release 14.1(1), New and Changed Information for Firmware Release 14.0(1), New and Changed Information for Firmware Release 12.8(1), New and Changed Information for Firmware Release 12.7(1), New and Changed Information for Firmware Release 12.6(1), New and Changed Information for Firmware Release 12.5(1)SR3, New and Changed Information for Firmware Release 12.5(1)SR2, New and Changed Information for Firmware Release 12.5(1)SR1, New and Changed Information for Firmware Release 12.5(1), New and Changed Information for Firmware Release 12.1(1)SR1, New and Changed Information for Firmware Release 12.1(1), New and Changed Information for Firmware Release 12.0(1), New and Changed Information for Firmware Release 11.7(1), New and Changed Information for Firmware Release 11.5(1)SR1, New and Changed Information for Firmware Release 11.5(1), New and Changed Information for Firmware Release 11.0, Sign In to Your Extension from Another Phone, Sign Out of Your Extension from Another Phone, Differences Between Phone Calls and Lines, Power Requirements, View the Progress of a Phone Firmware Upgrade, Additional Help and Information, Accessibility Features, Report Call Quality Issues, Lost Phone Connectivity, Cisco One-Year Limited Hardware Warranty Terms, Calls That Require a Billing Code or Authorization Code, Cisco One-Year Limited Hardware Warranty Terms, http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html. http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html. configuration. purposes. provide accessibility features for the vision impaired, the blind, and the You need to connect the phone to the network. system has communication or internal problems. The More softkey shows you that more functions are available. configured. Use the number that receives calls when call forward is enabled on the phone. Usually, you'll create a new PIN rather than be provided with the old one. You can see your missed calls by selecting a Speakerphone . off, press Volume to raise or lower the volume. Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie report an audio problem on a current call. administrator has set up the phone. the Self Care portal documentation for your call control system. Visit your carrier's website and sign in to your account to reset the PIN. HTH. Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. detailed information about the accessibility features on these phones, see of calls. is based on the Pinyin input method, which is common to PCs and mobile phones in many Asian countries. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. you connect your phone to the network, it connects to the Expressway server. Tap the "Forgot Pattern" button on the phone's login screen and enter your Google username and password. portal is part of your organization's Cisco Unified Communications Manager. detailed information about the accessibility features on these phones, see Messages Autodial your voice messaging system. Press 4 for setup options. Techwalla may earn compensation through affiliate links in this story. voice reads out the screen name followed by the application or setting that is displayed on the phone. At the top of the screen is the header row. also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html. 08:24 AM, I have a Cisco IP Phone 7841 phone with voicemails on it, and I am unable to login because I do not know the PIN to access the voicemails. The dial string can contain the following characters: Comma (,)This is the pause character, and gives a 2 second delay in the dialing. You can also add other dialed digits to the number. Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. An authorization code must always precede a billing code in the speed-dial string. To check which phone model you have, press Applications and select Phone information. First, disconnect the Ethernet cable from the computer and attach it to the network port on the back of your phone. The Model number field shows your phone model. settings. Amber, flashingIncoming call or reverting call. Communications Manager (Unified CM) to a software version that doesn't support the phone model. between the handset and the IP phone. You need the QR code from your welcome message. Codes are valid for up to 1 week by default, and have an expiry date near the bottom of the graphic. Your administrator sets up programmable feature buttons on your phone. Select Speakerphone and you hear Voice Feedback again. window which indicates that you can change the service mode to Huron. If you are on an active call when the connection is lost, the call continues. directory number. Your administrator can reduce the amount of power your phone screen uses with the following options: Power SaveThe backlight or screen turns off when the phone is inactive for a set interval. You see an alert for an incoming call. Similar to an iPhone, an Android phone may lock you out for security purposes if you repeatedly enter an incorrect password or login swipe pattern. Use the inner Select button of the Navigation cluster to select menu items. You can adjust the footstand to provide optimum phone display viewing and easy access to all buttons and keys. When the headset is on, the button islit. This upgrade happens when you are not using your phone The change can be required for a number of reasons, for example: You have updated your Cisco Unified The Cisco IP Phone 8800 Series. Here are a few important items to keep in mind as you use this feature. Any user with a valid user ID and PIN configured to use Cisco IP Phone Messenger can log in on an unassigned phone. 1. When you set your PIN, you should make an effort to remember it or store it in a secure place. The following table shows the changes made for Firmware Release 12.6(1). Your administrator sets up your phone and connects it to the network. When changing a phone PIN, follow the security guidelines provided by the Cisco Unity Connection administrator. When you say you can't find this option for 7965 phones, do you mean that you have other phone models for which you *can* find the PIN reset option, or that all of your phones are 7965s? 3. Select Settings. For example, if you need to dial 9 to get an outside line, you enter days change, you can contact your administrator to reconfigure your phone. or the associated hard button. You can also add other dialed digits to the number. listings). Click to see full answer. If you are assigned to a phone, then the code is available on the Self Care Portal. Access your phone lines, features, and call sessions. to execute the feature. the line receiving the call. the tablet connects to the phone and the mobile phone disconnects. 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