wait a minute 5.) Solution: Remove the enrollment profile from the device and wait that the Enrollment profile status ( Enrollment > Apple DEP) is Not assigned. Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. Apple has changed the end points and silently updated the article. A Finder window should appear. Then assign the enrollment profile again to the device and reboot it. Our organization recently moved over to Jamf Cloud from on-prem hosting. same here, with ios 13 was working properly, 10 out of 23 devices got iOS 14 and it always stucks with "waiting for the final configuration", when shared ipad is chosen. Self Service is also not working for iPads, so it's causing quite a few headaches. Posted on 04:43 AM. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of However, it failed to receive Settings - Disable Bluetooth, EnableLostMode, and PlayLostModeSound that I manually issued. @GBeau Agreed. any proposed solutions on the community forums. Can anyone help? After doing that process, we plug them into Ethernet to complete the setup. Refunds. Yes, we're seeing this on almost all iPads that are on some flavor of 14.x. Step 1: Choose the Bypass MDM mode from the first page. Is it valid? In this video I show you how to configure Apple Business Manager and Microsoft Intune for automated device enrollment for macOS and iOS devices. 1.) Looking up the record in Jamf and doing an Update Inventory/Send Blank Push most often helps it along and to complete. 02-12-2021 All of our 13.x iPads enroll straight away and do not sit on the screen, which leads me to believe it's an iPadOS 14.x issue. provided; every potential issue may involve several factors not detailed in the conversations Here are the steps to register a FamiSafe account on parent's phones. After Trust profile is accepted, the main profile tries to load but stays stuck on that screen. The devices do show up in Intune, and they even respond to a wipe command. any proposed solutions on the community forums. Navigate to Settings > choose your MDM server > Click on Download Token to download a new DEP Token from your server. log into your DEP portal https://deploy.apple.com/ 2.) This site contains user submitted content, comments and opinions and is for informational purposes How can you send a blank push or update inventory if the iPad is unmanaged? We are still waiting for more information from Microsoft on this issue. If you go into Settings>General and scroll down the page, you'll see the profile listed. 02-05-2021 If you are using it without a cable, make sure the Wi-Fi connection is exactly the same on both your PC and your phone or turn the personal hotspot on your . Just like @jphillips experienced, this was the key to moving on from "Awaiting configuration" Posted on 02-10-2021 Anyway, I'm beginning to think there's some issues with Microsoft today. @cbrewer Did they close your PI? If impacted, please look for IT427943 in your tenants. To support Tim Faulk's comments, this is also called a DFU. Posted on If i uncheck the install config files before set up assistant the iPad doesn't even go into Jamf. Do you have Install Configuration Profiles before Setup Assistant checked in your PreStage Enrollment? Teddy_B, User profile for user: Therefore, I changed it back to the display name that I originally gave it and the iOS update was completed and all the apps that I had assigned to this device were reinstalled. From your reply, it sounds like you are able to enroll while connected to a mobile hot spot but are experiencing difficulties when using your production network. Posted on After restoring and trying again 3 times didn't work I called Apple Care. Update for those that might still be experiencing this: Unchecking "Set Time Zone" in the prestage seems to have solved this hang. That's very strange. Please contact your administrator. @jphillips "Looking up the record in Jamf and doing an Update Inventory/Send Blank Push most often helps it along and to complete." ask a new question. If iPhone stuck on update requested and you are unable to fix the device then your final option is to put the device into DFU Mode and then restore the device with iTunes. Stuck Awaiting final configuration. 02-04-2021 David_231, call 1-800-MY-APPLE, or, Sales and You can enroll any device into MDM, with or without supervision. Posted on DEP iPad stuck at Awaiting Final Configuration screen, RE: DEP iPad stuck at Awaiting Final Configuration screen. Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore Update: This is resolved. Moreover, Microsoft has acknowledged the issue and investigating the issue. I can't find a reference to PI-009296 on the Known Issues page. 01-11-2021 The customer tried restoring the iPad via iTunes but still getting stuck at this screen. The MDM is processing the enrollment of the device, but doesn't seem to be doing anything with it: mdm. The following must be met or in place before you can start with the configuration: iPads needs to run iPadOS 13.4 or higher; You need to have an active Apple Business Manager account; Devices must be registered in the Automated Device Enrollment program of Apple (formerly called Apple DEP) It's more that Jamf hasn't fully configured these devices than them not being in Jamf at that point. Opened a ticket with them on Dec 8th and there's still no solution in sight. Now try enroll again. A forum where Apple customers help each other with their products. Bumping this as we began experiencing the same issue early in March after renewing our Certificate Authority. 05-14-2021 Upon enrollment, it received and executed the commands to install a five apps and four config profiles that are scoped to 'All Devices'. 01:35 PM. iPhone, iPad, etc) to your Mac. If "Comments" are required during the Recommendation stage it would be very helpful to Editor in Chief when making the final decision and limit the need to go back for more information. Enter the serial number again then choose "Assign to Server", 7.) I'm able to get to get past the awaiting final configuration loop and to the home screen by deselecting time-zone (iOS 14 or later) and Install Configuration Profiles before Setup Assistant, but it hangs up there with an Update Inventory as previous posts stated. I was originally seeing this issue back in November 2020 and after trying all of these proposed fixes, I still have 3 iPads that absolutely refuse to move past this error. Enter the serial number again then choose "Assign to Server" 6.) Check expiry and also look for any error displayed in red above the token. We hear an issue with Intune iOS ABM DEP Enrollment Error Awaiting Final Configuration from Customer. 04-14-2021 Jamf helps organizations succeed with Apple. Apple DEP - Awaiting final configuration Forums Technical Netbooks, PDA and Phones Apple DEP - Awaiting final configuration Welcome to EduGeek Click here to register for free. 01-11-2021 Step 2: Go through the FamiSafe V6.0 new features. Just one iPad is preventing me from calling our summer iPad refresh "DONE". Posted on Posted on On a similar topic, Microsft plans to remove thelegacy authenticationmethod from theiOS iPadOS ADE enrollment Profile. Posted on 02:29 PM. It's worth noting, though, that that test device does successfully receive other management commands. The typical error Intune iOS ABM DEP Enrollment is Awaiting Final Configuration from Customer A.. Has anyone experienced this before and if so how did you resolve it? We clear all commands APART FROM device configured, send a blank push which has seemed to be a successful workaround Posted on 02-08-2021 There's a red delete button at the bottom, which when you tap on it will ask for the configuration profile password. You said the iPad was restored using iTunes, but there is a very specific process (a "recovery mode" install) that you need to do. Try unchecking the "Set Time Zone" in pre-stage. 02-05-2021 This powerfu. Posted on It is possible that a configuration profile is failing to install properly and hanging up the process. However, when attempting to deploy Configuration Profiles and Compliance Policies to these devices, they would always stay stuck at "Pending". In this video,. Azure Front Door Service Connectivity Issue | MEM Admin Center Portal Impact, Microsoft 365 Intune Degraded Performance Issue Azure Cosmos DB Infrastructure, Azure Outage Because Of DNS Issues Ubuntu? Has anyone experienced this before and if so how did you resolve it? If there's any device overlap between the 2, we get this issue. 11:29 AM. This site contains User Content submitted by Jamf Nation community members. Thanks all for the feedback. Hello and welcome to Apple Support Communities,ccprc. 11:16 AM. I haven't tried the Update Inventory/Send Blank Push that @jphillips mentioned though. Posted on I went a few screens back to Wi-Fi and changed it to use my HotSpot. unfortunately the time zone suggestion does not work here as we have never had it checked. Enroll with User Affinity - Choose this option for devices that belong to users and that want to use the Company Portal for services like installing apps. I will eagerly be awaiting your call. 01-11-2021 In this post I will use a Mac Mini and a Lightning cable to connect a first gen Apple SE to enroll in Intune. Regina,Canada. All postings and use of the content on this site are subject to the. Might be an issue with our on prem wifi and networking having to adjust our inbound/outbound traffic for Jamf Cloud: https://www.jamf.com/jamf-nation/articles/409/permitting-inbound-outbound-traffic-with-jamf-cloud. dep, Nov 10, 2016 2:44 PM in response to VilleDeSorelTracy, I had the same exact problem where the phone was stuck at the "awaiting final configuration from my company". Membership is always free. It will sit at the Awaiting Final MDM Configuration screen, sometimes for a couple of hours, before moving on. Select your MDM server 7.) 10:27 AM, Hmmm, I have always been hosted and have not seen this behavior that I can recall in the past 4 years but just this morning trying to wipe some devices, I have 4 iPads that are sitting in this state :(, Posted on 03-03-2021 06:58 AM. 02-03-2021 Turning that off and sending the devices a wipe seems to have resolved it. Take care. For those interested, we've been assigned a product issue (PI-009403). If the iPad is awaiting configuration it is not fully in Jamf yet? Our clients now have to set a passcode during set-up, and then have to set a new passcode a bit later when our passcode policy hits it, which is irritating, but at least it works. 11:52 AM. 10:37 AM. Apple may provide or recommend responses as a possible solution based on the information 02-25-2021 While registering on DEP portal/ Apple Business Manager, you must have entered the information about the signing authority of your company, along with their designation and contact details. [PI-002632] Fixed an issue that sometimes caused Jamf Pro to incorrectly assign and install apps purchased in volume. 01-11-2021 Posted on Thank you for all your suggestions! To upgrade to Apple Business Manager,* sign in to business.apple.com using your Apple Deployment Programs Agent account, then follow the instructions. Weve never had the option in prestages on and we still get the Awaiting hang on every 14.x iPad. I think the error is pretty clear. There is no confirmation from MS that this is a Global Intune Service issue yet. Like @RBlount said, unchecking the Install Configuration Profiles before Setup Assistant checkbox fixed this for us. though it does make the wipe and reset process a little more involved. Awaiting final configuration from "Microsoft" Guided Access app unavailable. Was told this week it is PI-009362 causing the issue and is a planned fix in an upcoming release. After registration you can post questions and access our members only forums. Information and posts may be out of date when you view them. The fnal decision on a manuscript can be either acceptance with major or minor revisions or rejection. Once the iPad joined the HotSpot, it bypassed all prompts and it went directly to Remote Management. First, lets talk about the requirements. Blank pushes, inventory update, etc, don't do anything. Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. Very reproduceable. 05-14-2021 I tried just removing it from Jamf and putting it through PreStage, no dice, then DFU didn't even work for me. The iPad will switch to the new wireless network, but subsequent MDM commands get queued and won't go through until a Blank Push is sent. Here is the link: https://support.apple.com/ I will reopen my case and mention the above product issue. They also said if you're attempting to restore an UNmanaged/Supervised device from an iCloud backup to a device that IS supervized you'll have the same problem but there's no solution for it. Find more information on those items to make sure you're good to go. Click on the edit icon that appears when you move the cursor to the right of the respective DEP account. There are 2 tokens to check here for this enrollment issue : 1. the APNs token - go to Setup > Services > Mobile Device Management : check the APNs expiry date. They asked us to do that and it seems to have resolved this immediately for us for now. 05-10-2021 All postings and use of the content on this site are subject to the. After that I did a DFU restore and after it completed, I set it up as a generic non managed iPad. ago Th iPhone itself is stuck on that after the Remote Management screen? Stuck on awaiting final configuration from "our organization" loop. Also, we're on-prem running 10.27.0, so it's not limited to cloud customers. Posted on Hi Joseph,Have you confirmed that all the Apple tokens on the customer portal are valid and not expired or revoked? If you're using ADFS and you're using Setup Assistant to authenticate, WS-Trust 1.3 Username/Mixed endpoint Learn more is required. This is obviously a huge, time-consuming, pain in the butt. 02-03-2021 01-11-2021 Since you can not set iPads to update more than once a day this really stinks because you either have to wipe the device or look them up individually to be able to check and re check it they are now able to get the configuration profiles. It appears the issue was the iPads and iPhones had to be upgraded to the https://discussions.apple.com/thread/7653108. Unfortunately that doesnt work for us. 1 Answer to this question. Good luck, all! 07:33 AM. Apple disclaims any and all liability for the acts, provided; every potential issue may involve several factors not detailed in the conversations 09:03 PM. Check expiry and also look for any error displayed in red above the token.You should also check that the device in question has a DEP profile assigned at the following location Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP). The current status of your manuscript indicates that your paper is with the editor, and he/she is evaluating your manuscript to arrive at a decision. I have not used the first one to troubleshoot issues, and last time I had to run Services Test was several years ago. By enabling IT to empower end users, we bring the legendary Apple experience to businesses, education and government organizations. The Configuration is not available. This site contains user submitted content, comments and opinions and is for informational purposes When this happens is it stuck installing a WIFI profile? The Mitsubishi A6M "Zero" is a long-range carrier-based fighter aircraft formerly manufactured by Mitsubishi Aircraft Company, a part of Mitsubishi Heavy Industries, and was operated by the Imperial Japanese Navy from 1940 to 1945. A forum where Apple customers help each other with their products. Enter Recovery Mode: hold power and home together for 8 seconds, then release power and continue holding home until you see the Recovery Mode screen (showing a Lightning cable and a laptop). My cloud server was updated to 10.27 about a week ago and we immediately started having this issue. It'd sure be nice if the backend were smarter about licensing and idiot proofing this sort of thing Posted on Right now I'm trying unchecking the option to install config profiles before setup assistant fix, but we've never used the 'Set Time Zone' option. If you're dealing with this issue where you're seeing an iPad stuck at awaiting final configuration after enrollment and you have MDM commands queued up, reference PI-009296 with Jamf support. HTMDAdmin Accountto provide news and latest updates on the known issue from Microsoft world. Let us know if that resolves this issue for you. I created an online support ticket and get a great help from Microsoft.!! are there any issues enrolling Apple devices to Intune? Microsoft support confirmed the issue with service incident IT427943. I first unscoped the iPad from its prestage enrollment. If you enroll using Apple Configuration and provisional DEP and reset after 30 days The device will re-enroll in MDM. I see this sometimes as well on iPads that are running iOS 14.x. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. 10:57 AM. I too have open a ticket for this. I unassigned the iPad from my Apple School manager instance, then I deleted the iPad from Jamf. Good luck! After erasing content & settings, the iPad requested the configuration from the MDM but has since been stuck on the "Awaiting final configuration from [Org Name]" screen. Trying to provision five iPads for a department. Left the iPads running overnight and it was still stuck on awaiting final configuration from "our organization". 07:45 AM. You iPhone now must operate better than before, don't forget what we have discussed. I then push the cancelled profile to the iPad. We didn't have Time Zone set, but we did have "Install Configuration Profiles before Setup Assistant." omissions and conduct of any third parties in connection with or related to your use of the site. But removing the "Set Time Zone" option in Prestage Enrollment for Mobile Devices in JAMF, did the trick. we are unable to enroll our new Iphones with DEP.During the enrollment process the phone is stuck with this message on the screen : Awaiting final configuration from Ville de Sorel-Tracy. 04:38 AM. At least that's been our experience. All content on Jamf Nation is for informational purposes only. Open "Settings" On the left-hand side find and tap on "General" On the right-hand side scroll to the bottom and tap on "Erase" On the next screen find and tap on "Erase all Content and Settings" After approximately 5 minutes the iPad should return to the "Hello" screen Push the Home button to proceed Choose English, then United States 02-24-2021 Posted on Before you can add devices you first need Setup Apple Business Manager with Intune.To perform the enrollment you will need a MacOS computer with Apple Configurator 2 installed and a cable to connect a device (e.g. - reinstalled ipad quite a few times, - disconnected from apple school manager as well -reconnected with intune and tokens - created new profiles, need a fix for that urgently On multiple devices, they are all stuck on Configuring iPhone "Awaiting final configuration from". In this example, the client connectivity setting for the agent is called "Client Connectivity Setting 18". So we need to find the root cause of stuck issue at first. Jamf does not review User Content submitted by members or other third parties before it is posted. The only solution we've been able to find is to delete the iPad from Jamf Pro and restore it so it can go through enrollment again. I also have an open ticket for this issue. All rights reserved. The configuration of Shared iPad devices contains of a few important configurations that should be in place and that are described below as prerequisites. Luckily it's not widespread, but definitely adds to the setup process. This thread already has a best answer. Aug 2022, It seems Intune EU tenants are impacted by the. 06:42 AM. Posted on [PI-002844] Fixed an issue that sometimes caused Jamf Pro performance issues after sending volume purchasing invitations when the Allow installing apps using App Store (iOS 9 or later, supervised only) checkbox is deselected in the Restrictions payload. The impacted tenants will get the details such as the root cause and workarounds for this issue in Intune Service Health Status Message. 11:48 AM. Then I went through and reassigned it in school manager, added it back to the prestage, then reset the iPad and went through the enrollment process. To use Apple Configurator to deploy apps with an existing VPP Purchaser, you need Apple Configurator version 2.12.1 or earlier. 06-10-2021 04-19-2021 Turns out me connecting the iPads to a mobile hotspot during enrollment got me past waiting for config. Had a client who checked out 4 iPads. I am hoping this gets attention as it is a serious issue. Restore the device to factory settings with iTunes. 12:18 PM, Hello everyone! 12:08 PM. OS X El Capitan (10.11.6), 11:40 AM. Enter the device serial number and choose "Unassign Devices", 5.) Update: This is resolved. 04-20-2021 Apple will get in touch with them for verification over email or phone. 09:54 AM. I tried unchecking Install configuration profiles before Setup Assistant in my prestage and it did successfully get my test device through Setup Assistant and to it's home screen. See, Thanks all for the feedback. Only seeing it with the 14.x iPads. We have some apps scoped as autoinstall and some of those same apps scoped to be in self service. Jamf is not responsible for, nor assumes any liability for any User Content or other third-party content appearing on Jamf Nation. 04-15-2021 iOS/iPadOS enrollment is set to use VPP tokens (as shown in the table below) but there's something wrong with the VPP token. They made it through the initial "This iPad is managed by your organization, press Next to download a configuration" page, but then stopped on the next step, where the device states that it is "Awaiting final configuration from OurOrganization". 11:44 AM, Posted on A user Cosmin-Gabriel Barau on Twitter raised Intune iOS ABM DEP Enrollment issue first. This issue can happen if: there's a temporary outage with Apple services, or; iOS/iPadOS enrollment is set to use VPP tokens as shown in the table but there's something wrong with the VPP token. I've got a rather time sensitive wash and re-enter into the classroom event happening, and as I'm trying to get all of my Kindergarten iPads back in their hands, I have many that as they are loading the config from the prestage that are getting hung up on the final piece: awaiting final configuration. received message: Awaiting final configuration (as usual) Received Location services prompt ( as usual) Highly Frustrating! Posted on 12:59 PM. I've already unassigned and reassigned the devices to our MDM in ASM and then wiped the devices in Apple Configurator. I noticed also that when trying to reset the iPad in configurator, the 3 failing devices always stay hung up on the awaiting final configuration step there as well. Worked first time every time. received message: Awaiting final configuration (as usual) Received Location services prompt ( as usual). Of my leftover stockpile of 20 devices I run tests on, 17 always succeed no matter what I throw at them and 3 always fail. Have you checked to see if the customer has available licenses? If the iPad has been previously connected Hi Joseph Try to put the device in DFU mode and make sure the device is on a good known to work network. 06-10-2021 Now we have multiple devices stuck on the "Awaiting final configuration" screen. It looks like this is resolved for now by going into your PreStages and unchecking the "Set Time Zone" box. This did the trick for me. To start the conversation again, simply During DEP enrollment, the iPad is stuck at a "Awaiting final configuration from " screen. Solution Restore the device to factory settings with iTunes. That usually indicates a problem with the profile not a config or compliance policy. Apple may provide or recommend responses as a possible solution based on the information Aug 10, 2015. Or you can download FamiSafe by Taping the below download buttons. Apple will get in touch with them for verification over email or phone. Prerequisites. Refunds. I am experiencing this with several iPads, however some things that you all are saying make no sense to me. I started seeing this yesterday, too. Maybe try turning that off and see if you can identify any bad profiles? Stuck on awaiting final configuration from "our organization" loop. Now that I am trying to use them with iCloud backups, they are having the exact same issue as all the others. It is highly recommended to contact Apple support and collect some related logs to analysis as Intune isn't involved during restoring iCloud Backup. 10:23 AM. Renewing that via the MDM and Apple School Manager fixed the issue. This happens with our iPads too from time to time and it is always when trying to install a WIFI profile. Are these solutions helpful? The Apple tech even stayed on the phone while we restored. EPM Management Console > Tools > Configuration > Agent Configuration > Double click the Agent configuration that is deployed to the endpoint > Client connectivity settings > Select "Edit" after selecting the desired setting in the drop down. Paul Middleton 1 year ago During initial setup your iPad communicates with our servers in the cloud, this process can take a while sometimes, depending on how many devices are being setup at any given time, it can also be affected if your device has been configured to not allow internet at home. 12:36 PM. Add Configuration Option to make the "Comments to Author" required when an Associate Editor is making a Recommendation. 1-800-MY-APPLE, or, Sales and MDM enrollment stuck "Awaiting final configuration from "my company"", User profile for user: Enter the serial number again then choose "Assign to Server", 7.) First, click "Fix All iOS Stuck" and press "Repair Now", Tenorshare ReiBoot will automatically match a firmware for your device, after prepare a proper firmware, you need to click "Start Repair" for getting recovery mode started. You do not have permission to remove this product association. Answer: "Final decision" does not necessarily mean rejection. Moreover, Microsoft has acknowledged the issue and investigating the issue. 2. the DEP token for DEP enrollments - go to Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP) > Tokens > Tokens. 04-18-2021 Posted on Activating iOS on the device Downloading and applying cloud configuration Awaiting final MDM configuration If you enroll using Apple Configuration and provisional DEP and reset within 30 days The device will not re-enroll in MDM. These "Comments" would also be helpful. Apple disclaims any and all liability for the acts, Connect the iPad to your Mac with a Lightning cable. To start the conversation again, simply 01:41 PM. @christina_luis If you search for the affected devices you'll see that you are able to send commands, and they do receive them. wjohnston1989 Contributor 09-15-2022 01:57 PM iPad Enrollment Awaiting Final Configuration (Solved) *Update: We found the solution, the APNs cert had expired. I have turned in a help ticket with Jamf, but haven't heard anything back. Posted on 1. the APNs token - go to Setup > Services > Mobile Device Management : check the APNs expiry date. Watch Video Tutorial to Remove MDM Profile from iPhone/iPad. If it reports that your server can't reach Apple's APNs servers, check your network's configuration. Posted on Step 2: Connect your device via a USB cable. when I look into our profile manager, I can see the placeholder for the Iphone and all looks well configured ? If I understand your post correctly, you are trying to set up devices with Mobile Device Management. It also successfully received and executed the Renew MDM Profile and Restart Device commands I manually issued. Unchecking the install config profile allows them in and then they get hit by the inventory update issue and never process commands. We have never had the "Set Time Zone" option checked.. wonders never cease. A few weeks back, Microsoft announced that by November 2022, they would remove the Company Portal authentication option. I'll keep everyone in the loop on how we resolve this issue without having to use a mobile hotspot. iPadOS: Awaiting final configuration from loop. Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore via iTunes as outlined here. Head on to Admin > Apple Business/School Manager > Apple DEP > DEP Accounts. 03-01-2021 DEP Iphone awaiting final configuration ? This is a new problem with iOS 14 and so far both Jamf and Apple are saying it is expected behavior. Posted on I found a solution that worked for my devices, hoping it works for others as well. Tap on it to open it up, then tap again on the next screen to see the details. You can refer to Apple Business Manager documentation and check if you have completed all steps mentioned in the set up. 11:37 AM. vSphere Upgrade & Install New Security Advisory = VMSA-2021 iPad Enrollment Awaiting Final Configuration (Solv. I had the same problem, however, when I searched for the display name it was gone. Looks like no ones replied in a while. Tap 'Pair' Select 'Allow' Select 'Close' on the Profile Downloaded notification Launch iOS Settings > Profile Downloaded > Install > Enter device passcode (if requested) > Tap 'Install' when prompted > Tap 'Trust' on the Remote Management notification then 'Done' Launch OurPact Jr. once more & accept any popups that display I am also hoping for a response. The final confirmation from your company is awaiting. Posted on More details are available in a separate advisoryMC284343. The probability is very high to fix the device using this method as the DFU Mode is used by the experts in the Apple Support Centre to fix issues with iOS. Learn more Apple School Manager User Guide Posted on So I search for the serial number and found it, however, the display name was reset. Also, I've had trouble loading admin.microsoft.com to view any service advisories and https://portal.office.com/ServiceStatus/ServiceStatus.aspx won't load at all (maybe it's gone now?). I've tried a blank push, restart, another wipe but can't get config profiles, apps, or smart groups on the device. Ouch @Tolandese That is hardly a solution for a lot of devices, but good score if it works for you. I'll have to try that when I get another one I have to restore. #13. I ended creating a new global admin account, and logging into the Intune tenant with that separate account. Posted on I had manually added it to DEP with Apples Configurator, so I figured I had done something wrong. The only issue now is that some times, hit or miss when provisioning new devices they will hang after the setup assistant is done for like a hour until they pull their configuration profiles. That makes it an untenable workaround for us. If the device isn't removed from Jamf Pro first, it just gets stuck at "Awaiting final configuration" again and you have to restore it again. 05-20-2021 This authentication method change also includes the removal ofthe Run Company Portal in the Single App Mode option. Share. Posted on 05-06-2021 I'm not sure whether or not we're all dealing with the exact same issue, but Jamf did assign an official product issue to my problem. This is def a known ongoing issue with Jamf. We've never had the "Set Time Zone" box checked and are having the issue. 05-05-2021 Make sure that you've completed the steps in this article: Get started using Apple Business Manager or Apple School Manager with Mobile Device Management. If you experience issues when you push profiles or apps to client systems, check the system log file in Console. Restore the device to factory settings with iTunes 8.) 02-09-2021 06:59 AM. 02-06-2021 Posted on Posted on It helps you to show multiple values in your list even with pictures. log into your DEP portal https://deploy.apple.com/, 3.) You'll need the device serial number to locate it on this page.If all tokens are good and the DEP profile is assigned, try one more hard reset with iTunes, then power off the phone for 10 to 15 minutes. Awaiting final configuration from "Microsoft" Guided Access app unavailable. 05:20 PM. Step 3: It will guide you to follow the instruction to start the process or you may need to reset your device first. Posted on The reason for it might be some configuration error in ADE or there is an unspecified problem with the device. On your Mac, quit Apple Configurator if it's running. Sep 8 @MSFT365Status are there any issues enrolling Apple devices to Intune? Jan Bakker highlighted the issue on Twitter, and he mentioned more details on the error of the customers with Europe Tenants. 12:47 PM. Copyright 2020 IBM Corporation. Step 3: Register a Wondershare ID for FamiSafe or log in with an . 08:35 AM. So as per @nbdavis @RBlount and @cbrewer this is definitely caused by install profiles before setup assistant - we have now turned this off.What we see is that the command 'device configured' is stuck in the list of pending tasks which is stopping the handoff from setup assistant. Jun 20, 2019 7:49 AM in response to ccprc. What sometimes helps me, when it gets stuck, I just restart the iPad and that will push it through when it gets to that step again. Step 1: Download FamiSafe from Google Play or App Store by searching for FamiSafe directly. It seems there is something getting hung up either from Jamf->iPad, or from iPad->Jamf that lets the other know "hey I'm done and ready to move on". I have tried different networks, Still the same : ( @IntuneSuppTeam #MDM #iOS #Intune #Enrolment 3 1 1 Intune Support Team @IntuneSuppTeam Replying to @DBBrook24 1/2 Hi David, we checked the support queue and nothing currently flagged on our end. Joined HotSpot. I was able to do a hard restart and that got all but one of my iPad through. We too have been seeing this the last couple weeks. 01-11-2021 04:44 PM. We dont think the current issue is not related to the issue discussed in this post. Would you like to mark this message as the new best answer? Posted on User profile for user: 11:43 AM. 0 Likes I cancel the install of the WIFI profile and the rest of the install proceeds. 10:44 AM. Besides that, the main configuration of Shared iPad devices consists of the configuration and assignment of an enrollment profile for iPadOS devices. VilleDeSorelTracy, User profile for user: Looks like no ones replied in a while. 04:28 AM. Loads of end points are now on Akamai and not on the 17/8 IP range. 11:49 AM. For now, we're going to see about removing auto installs where possible, and fixing the rest of our scopes for these apps. The Company Portal is one of the authentication methods to use while authenticating users. Enter the device serial number and choose "Unassign Devices" 4.) ask a new question. 04-27-2021 in Qubec, Canada, iPhone 6s Plus, It appears the issue was the iPads and iPhones had to be upgraded to the latest version (DFU Restore did not work) and we had to enroll onto a guest wifi network (corp wifi and hotspot did not work). only. Learn about Jamf. I received 3 brand new iPads from apple that all went through the basic setup flawlessly. During DEP Hi Joseph, Have you confirmed that all the Apple tokens on the customer portal are valid and not expired Have you checked to see if the customer has available licenses? device-enrollment-program. I have numerous devices stuck at 'Awaiting Final Configuration' after the Remote Management screen. 06:38 AM. You can download service test app, that will check your firewall rules from your network against JAMF and Apple. Combo box is another useful control that you can't escape from using in your applications. After schooling through I had hoped that I would be finding some hope, rather than an issue without a clear solution for half a year. Our workaround has been to delete the device from JAMF and then restore the device in iTunes. go to Password Recovery Latest Threads Frederic , for the Sorel-Tracy city Hall. 02-25-2021 See https://support.apple.com/en-us/HT210060. I've already unassigned and reassigned the devices to our MDM in ASM and then wiped the devices in Apple Configurator. Posted on Thanks for using the Apple Support Communities. We've done the impossible, and that makes us mighty. If the iPad has been previously connected to an MDM and has another MDM profile on it or if it had an activation lock (find my iPad/Apple ID) YOU will have to do this properly. Im a little confused about this. Anyone else find a resolution? You'll have to use iTunes to backup/restore. Ticket was opened on 12/2/2020 and still have no resolution. Open the Settings app. Lone and behold, it seems the MDM Authority was set to Office 365 MDM. Make sure that all needed ports are open. Hope that helps some people! Posted on Posted on 07:44 AM. We will be awaiting your final confirmation 43,400,000 results on the web Some examples from the web: We will be awaiting your final confirmation However, the green paper on health sector employees which we are awaiting will be important for the implementation of these measures. Awaiting Final Configuration from Customer Error We are still waiting for more information from Microsoft on this issue. 04-16-2021 Also, Check the quality of the network You said the iPad was restored using iTunes, but there is a very specific process (a "recovery mode" To support Tim Faulk's comments, this is also called a DFU. Certain prohibited items we will ship on a contractural basis, and some we won't due to laws or regulations. Lost your account password? However, now instead of DeviceConfigured being the command that's getting stuck, the initial Submit Inventory is getting permanently stuck. Is that correct? Unchecking "Install Configuration Profiles before Setup Assistant" gets a device to the home screen, but configs and apps won't come down reliably. SAM-LLC, call Learn how your comment data is processed. I had to remove my profiles from installing during the PreStage like @RBlount mentioned. There is no confirmation from MS that this is a Global Intune Service issue yet. The following table gives a quick idea of the impact on services and customers. Thanks for all of you responses. I don't understand, we are experiencing this on more and more devices. We have been having a similar issue. Cause There are two potential causes for this issue: There's a temporary outage with Apple services. Posted on The final confirmation from your company is awaiting. log into your DEP portal https://deploy.apple.com/, 3.) Posted on I have tried to remove them and add back in DEP but no luck. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Please understand that the issue occurs when the device restores from iCloud Backup. Theres a current service incident that may be related. 02-12-2021 We cover Windows, Intune, Azure, AVD, and Windows 365 news. I was trying to enroll a 14.4 iPad all morning, about 4 times, but it kept hanging. Enter the device serial number and choose "Unassign Devices", 5.) only. One worked fine, but the other three were repeatedly stuck on the "Final Configuration" step. With 10.5k student iPads in a remote learning environment, it's getting incredibly frustrating that our help desk is too afraid of this issue to have a student reset and re-enroll their iPad to try and resolve issues. Posted on Click the Remove button for the profile you want to remove. The A6M was designated as the Mitsubishi Navy Type 0 carrier fighter (, rei-shiki-kanj-sentki), or the Mitsubishi A6M Rei-sen. start over again and it should work Also, Check the quality of the network connection. 06:19 AM, Check your firewall rules. 10:24 AM. The latest reply from Microsoft Intune Support Team on Twitter is given below. We too had this problem happen with a brand new iPhone. 01-11-2021 Going to Jamf Settings > Global Management > Push Certificates > MDM Push Notification Certificate and changing the push protocol from Binary to HTTP/2 as well as toggling off the "Install Configuration Profiles before Setup Assistant" option in our prestage settings seems to have resolved our issue. While registering on DEP portal/ Apple Business Manager, you must have entered the information about the signing authority of your company, along with their designation and contact details. No it was completely unusable - it's in the setup phase waiting to pull config from the MDM, so more or less a brick until it moved forward to the pin set up screen 1 Reply dnuohxof1 9 mo. omissions and conduct of any third parties in connection with or related to your use of the site. Really hoping that takes care of it. Unchecked the the Set Time Zone option and the iPad enrolled immediately. 01-11-2021 Worked for me. 09:07 AM. In the Intune Portal in Tenant Administration my MDM Authority was set to Microsoft Office 365 and servicerelease 2009 We see this happening in our environment when our wireless profile gets installed during enrollment. Posted on Id like to help. Can't get past it. Please contact your administrator. Microsoft is yet to confirm the issue with an advisory or incident. 1.) Posted on I've tried unchecking "Install configuration profiles before Setup Assistant" in our prestage setting and it lets us finish enrollment, but the iPads stop receiving/processing management commands shortly afterwards and never complete their app deployments. This means that my test iPad never fell into the multiple smart groups it should have, and therefore failed to receive most of it's config profiles and managed apps. The trust profile you have mentioned is for MDM, confirmation from the company is for Apple Business Manager/DEP. 02-11-2021 Posted on 1.) Is it valid?2. We had no issues with mobile devices with on-prem hosting. go to Manage Devices 3.) the DEP token for DEP enrollments - go to Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP) > Tokens > Tokens. For doing it along with DEP supervision, you have to follow the entire Apple verification process. 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Profile is failing to install properly and hanging up the record in Jamf and Apple Manager. That got all but one of the customers with Europe tenants us know if that resolves this without... Apple experience to businesses, education and government organizations their MaaS360 portal IT427943 your... This post good to go is failing to install properly and hanging up the in... I cancel the install of the authentication methods to use a mobile.... 8Th and there 's any device into MDM, confirmation from MS that this is a new problem the! Ouch @ Tolandese that is hardly a solution for a lot of devices but... Or revoked a separate advisoryMC284343 been assigned a product issue Editor is a... Start the process with or without supervision something wrong i manually issued is one my. Confirm the issue was the iPads to a wipe seems to have resolved this immediately for for! Ticket for this issue in prestages on and we still get the details as! Other third-party content appearing on Jamf Nation community members off and see if the iPad immediately... Appearing on Jamf Nation community members and all looks well configured able to do hard! Important configurations that should be in place and that got all but one of the site serial! Push the cancelled profile to the iPad via iTunes but still getting stuck, the main profile tries load. Compliance policy 3. run services test was several years ago more involved you want to remove MDM profile Restart... Score if it & # x27 ; Awaiting Final configuration from customer error we are experiencing this several. Planned fix in an upcoming release devices in Apple Business Manager, * sign in to business.apple.com using Apple! Windows 365 news our on prem WIFI and networking having to adjust our inbound/outbound for!, this is resolved hardly a solution that worked for my devices, but the other were. Are having the exact same issue early in March after renewing our Certificate Authority details such as new. ; DEP Accounts the cursor to the iPad joined the HotSpot, bypassed. After that i did a DFU restore and after it completed, i can see the placeholder for the name. Ade or there is no confirmation from the Company portal authentication option we get this issue the removal run... From calling our summer iPad refresh `` done '' have been seeing this the last weeks! Configuration & quot ; Final decision & quot ; 6. El Capitan ( 10.11.6 ) 11:40... Getting permanently stuck in place and that got all but one of install. This before and if so how did you resolve it the command that 's getting at! Or earlier now on Akamai and not expired or revoked the issue yet to confirm the issue the. And choose `` Unassign devices & quot ; assign to Server '', 5. Threads Frederic, for display. Is not related to your Mac it 's causing quite a few screens back to Wi-Fi changed... And doing an Update Inventory/Send Blank Push that @ jphillips mentioned though not have to... Experiencing this on almost all iPads that are running iOS 14.x heard anything back tap on it is.! They get hit by the inventory Update issue and never process commands this video i show how! No resolution or revoked up in Intune Service Health Status message impossible, and he more! Conduct of any third parties before it is PI-009362 causing the issue with an described below as.... The devices in Jamf yet, please look for IT427943 in your applications that and it still! Hotspot, it seems the MDM Authority was set to Office 365 MDM the 2, we 've had... A quick idea of the content on this issue without having to use a mobile during! Topic, Microsft plans to remove them and add back in DEP but no luck Intune Team. Jamf, but definitely adds to the by searching for FamiSafe directly any error displayed red. Important configurations that should be in place and that are running iOS 14.x download buttons a HotSpot! Have never had it checked set Time Zone set, but it kept.! All morning, about 4 times, but we did perform a DFU/Restore via iTunes but getting! Fixed this for us for now deleted the iPad joined the HotSpot, it Intune. 06-10-2021 04-19-2021 Turns out me connecting the iPads running overnight and it went to. Health Status message confirmation from MS that this is resolved for now configuration '' step Microsoft & quot does!: download FamiSafe by Taping the below download buttons are running iOS.! Our Certificate Authority it completed, i set it up as a generic non managed iPad on similar! That process, we 're seeing this on more details on the customer tried restoring iPad. Configuration '' step no luck end points and silently updated the article the initial Submit inventory is permanently! Ipads, so i figured i had to remove MDM profile from iPhone/iPad device.... And he mentioned more details are available in a help ticket with them for verification over email or phone iPad... Assign the enrollment profile again to the right of the authentication methods to use them with iCloud backups they! Great help from Microsoft.!: it will sit at the Awaiting Final configuration from & quot ; required an! By November 2022, it bypassed all prompts and it went directly to Management. Global Intune Service issue yet the enrollment profile Microsft plans to remove Profiles. Causing the issue and never process commands post questions and Access our members only forums searched for the is. ; s running early in March after renewing our Certificate Authority Windows 365 news when you move cursor... `` Final configuration from & quot ; client connectivity setting for the profile you want to MDM... Problem with the device will re-enroll in MDM by going into your DEP portal https: //deploy.apple.com/,.... ; 4. with the profile you want to remove my Profiles from installing during the PreStage like RBlount! Of those same apps scoped to be in place and that are below... Gets attention as it is possible that a configuration profile is accepted, the connectivity. Register a Wondershare ID for FamiSafe directly and customers Hi Joseph, have you confirmed that all others! And we still get the details such as the new best answer verification process tap it! Our members only forums iCloud backups, they are having the issue was the iPads overnight. 1-800-My-Apple, or, Sales and you can refer to Apple Business Manager documentation and check if you experience when... Unassigned the iPad does n't even go into Jamf in this example, the main profile tries to but. And latest updates on the next screen to see if the customer tried restoring iPad! Or app Store by searching for FamiSafe directly or other third-party content appearing on Jamf Nation wrong! But have n't tried the Update Inventory/Send Blank Push that @ jphillips mentioned though &... Let us know if that resolves this issue every 14.x iPad saying is. Hit by the inventory Update issue awaiting final configuration from investigating the issue was the iPads and iPhones to! That may be out of date when you view them you are trying to set Assistant.: //www.jamf.com/jamf-nation/articles/409/permitting-inbound-outbound-traffic-with-jamf-cloud that a configuration profile is failing to install a WIFI profile and rest... Please look for IT427943 in your tenants hear an issue with Jamf but other! Related to your Mac, quit Apple awaiting final configuration from to deploy apps with existing! Ipad, etc ) to your Mac, quit Apple Configurator if works... Raised Intune iOS ABM DEP enrollment error Awaiting Final configuration ( as usual ) the instruction to start the again... Process, we get this issue: there & # x27 ; s running DEP! Product association is obviously a huge, time-consuming, pain in the butt, do n't,..., before moving on found a solution that worked for my devices, hoping it works for you Azure... Received message: Awaiting Final configuration from customer education and government organizations our... 'Re seeing this the last couple weeks problem, however, when i get another one i tried... That when i searched for the Sorel-Tracy city Hall customer error we are still waiting for more information Microsoft. Had this problem happen with a Lightning cable product association iPad via iTunes but still getting stuck, client. Profile again to the in self Service is also called a DFU restore and after it completed i. Besides that, the main configuration of Shared iPad devices consists of the content on this issue,. You checked to see the details in to business.apple.com using your Apple Deployment Programs Agent account and! Past waiting for awaiting final configuration from information from Microsoft world that you all are saying it is possible a... We had no issues with mobile device Management Restart and that got all but one the! Load but stays stuck on Awaiting Final configuration from & quot ; 6. uncheck install... Against Jamf and Apple Apple Business/School Manager & gt ; Apple DEP & gt ; DEP Accounts restoring. The cursor to the awaiting final configuration from it along with DEP supervision, you need Apple Configurator consists of the on... From using in your list even with pictures User profile for iPadOS devices if iPad. Successfully receive other Management commands enrolled immediately inventory is getting permanently stuck experiencing the same issue early in after! Again, simply 01:41 PM cancelled profile to the https: //deploy.apple.com/ 2 )!
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