This report shows aggregated data for each activity of each bot during the date range that you select. the recipient. External are users who join meetings hosted in your organization as guests. Partially supported from Webex App to Cisco Jabber. The redirecting number conveys Bobs number and Carols number, respectively. It can take up to 15 minutes to hide your availability and custom status. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change. Provides information about how many licenses are being used in a subscription. The possible values are: NThe meeting wasn't end-to-end encrypted. Use these charts to see a breakdown for the number of meetings where users turned on their video, shared their screen, or started a recording. By narrowing down which IP addresses are having VoIP/video quality issues, you can determine if those issues are happening to participants in a specific area or to all participants. A unique identifier for the site associated with the call. It means they have had the app open or currently have it open on their phone desktop or browser in the last 10 minutes . Our new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling and Call on Webex call quality across your organization. Location: Meeting will take place in Conference Room 3, with WebEx active for remote employees. Name of the place or user this device is assigned to. The Hybrid Message does not work with interdomain federation between the IM and Presence Service and a third-party messaging provider. recipient may never see the conversation. If you're a standard customer, you have access to 3 months of data. Both Webex Teams and Webex Meetings make it easy. You May Also Want To Calculate 10 hours ago from now 10 days ago from today 10 weeks ago from today 10 months ago from today 10 years ago from today 10 minutes from now 22 minutes ago from now Provides details about calls routed to auto-attendants during your business regular hours. We designed the service this way to reduce load, because we anticipate that you will enable Hybrid Date: December 12, 2008 Time: 9:30 a.m 11:00 am Facilitator: Selene Grajales Agenda items 9:30 a.m. 11:00 a.m. Time Topic Summary 9:30 a.m. 9:40 a.m. Solutions like Webex also offer sophisticated video conferencing features like screen sharing, meeting recording and transcription, AI-powered meeting assistance, and more. Webex App users who are entitled for Hybrid Message. You can also find out how many minutes people are spending in meetings, the quality of those meetings, and what type of audio people are using. If you're synchronizing from your Active Directory to Webex, read this article to learn how to check sync progress, or to estimate the time until the job is done. Cisco Webex is the leading enterprise solution for video conferencing, webinars, and screen sharing. For example, records tagged with relatedReason=PushNotificationRetrieval indicates that a push notification was sent to wake up the client and get ready to receive a call. The time 10 minutes ago from now (Monday, December 5, 2:32:15 AM) was Monday, December 5, 2:22:15 AM Pacific Standard Time. The highest value of audio latency for the duration of the meeting, in milliseconds. At least one participant shared their screen in the meeting. Enter a URL that allows CORS requests from web.webex.com. You can use this report to see the number of incoming calls to call queues and the status of those calls. It will show if I'm in a meeting or presenting but if I lock the computer for the evening it will keep me in green the whole night. 3. We support 195,000 users per organization across multiple Expressway clusters. UnavailableTo a Voicemail, when user has no App or device, UnknownCall Forward by phone with no reason. If this field is blank then the device was deleted from your organization. Out of Office status in Webex App is provided by integration with user calendars. When the Webex App user deletes a message from the 1:1 space, the Jabber user is notified that "Username used Webex App to delete a previously posted message". Bob = Callee / Terminating ). This can be used when processing records to aid in deduplication. Highest Daily Active Users on Webex AppThe highest number of users who had activity on the Webex App during a day within the selected date range. It's here! When you enable Hybrid Message Service, this "self subscribe" behavior is automatically disabled for your organization. Skip to content. Select a specific activity to see its usage. WhiteboardingDevice is used as a whiteboard in a conference room without any users connected to it. Your report may take up to 24 hours to generate, depending on the size of the report and how many reports are queued. to fail: The sender is using Webex but is not enabled for Hybrid Message Service. If the sender were enabled for Hybrid Message Service, the Webex chat messages would be copied to IM and Presence and sent DurationThe length of the call in seconds. Change the date range for the chart: Daily, Weekly, or Monthly. The amount of time in seconds that the user turned on their video. This is expected behavior but it could confuse users. Cross launch into Troubleshooting from Analytics. Total Unique HostsUse this KPI to see how many users are utilizing host licenses. to interoperability problems for those users who are not enabled for Hybrid Message Service. The contact is using Jabber and Webex App, and was Active on Webex App within the last 10 minutes. "Is Typing" status is supported. Bobs Originating CDR would be, Called line ID = Bob, Usertype = CallCenterPremium, Redirecting number = , Original reason = Deflection, Related & Redirect reason = Call Queue. To exit this window, you can click, Small business account management (paid user), Video Integration for Microsoft Teams (VIMT), Organization onboarding and license reports. The Jabber user gets a message if the Webex App user deletes a file from the 1:1 space. Bob = Webex Calling user Callee / Terminating record). This report shows data for the call legs that users made or received with the Webex app using Call on Webex and the Webex Calling app. The version of the client that the user (of this CDR) is using to make or receive the call. You can use this chart to get a sense of which calling services that participants prefer to connect to for meetings and calls. To help with analyzing the data in your organization, you can select one of the metrics on the chart to filter the data that you want to see. The time (in UTC+0) when the device joined the Microsoft Teams meeting using VIMT. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020. The formats available are PDF, PNG, or CSV, depending on whether it's a graph or list. However, if the IM and Presence Service has Managed File Transfer (MFT) enabled, the user's Jabber options for these features appear to be usable. You can filter the entire page by selecting a category on the chart. However, they can disregard the delete notification, as they still see the original the recipient. With our June update comes the highly anticipated Threading feature. The highest value of video latency for the duration of the meeting, in milliseconds. If you choose to subscribe to a report when scheduling one, then you'll also get an email that notifies you when the report is ready for you to download. In this Unique Active Meeting Hosts for Past 30 days. We also support up to 5,000 Message Service users per Small Expressway, up to 6,500 users per Medium Expressway, and up to The contact is only using Webex App, and was Active on Webex App within the last 10 minutes. WhiteboardingThe number of hours the device was used for whiteboarding. You can create up to 50 custom templates and only you can view your custom templates. To generate these reports with an API, see the Reports API or Report Templates API developer page. Total VoIP MinutesUse this KPI to see the total number of VoIP minutes used during meetings in your organization. The best way to do this would be to have two events so you can apply participant privacy settings to each for anonymous and one that is set to require name. Alphabetic or numeric geographical code that the participants used to dial in to the meeting. This data helps you assess which endpoint types are the most popular among users and assess utilization in your organization. If you select PNG or PDF, you get a copy of the data shown on the screen only. By going to my settings tab on windows or my preferences on Mac I can decide exactly how I want to be notified. Internal are users in your organization. Webex is a great tool that we use for multiple applications. Use this table to see details of every device in your organization. Jabber over the device presence update from the same user's Webex App app. Use the Analytics page in Control Hub to see up to 13 months of historical Webex Calling data. You can use these charts to see if any of the average are trending upward to determine if issues are happening from a specific media quality, or all. The KPIs available are: This table shows details of all the call queues that have been set up in your organization. OriginatingIdentifies the trunk for outbound calls routed via a trunk (not a route group) to Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension). Average number of minutes that the agent put calls on hold. This chart categorizes calls based on the time of day that auto-attendants received those calls over the selected date range. Read more Cons I don't have much that I dislike on this tool. This can change over the course of a meeting, however, only the initial camera used is reported. . Video codecs are only applicable to calls that had video stream. Short numbers are premium or free depending on region and service. You can use classic reports to view comprehensive statistics for Webex Meetings, Webex Events (Classic), Webex Training, and Webex Support services in your organization. It helps to identify who last redirected the call. This chart shows the trend of workspace usages by each category over the selected date range. You can use this report to find out who the host for an webinar was, what type of webinar was scheduled, and how many users registered or attended. The recipients can also use those four ways to receive chat messages, which means 16 possible interactions. This chart shows a trend of the average number of agents handling calls against the average number of assigned agents to call queues. We do not recommend installing Message Connector on an Expressway cluster that is used for MRA. See https://help.webex.com/article/nv5p67g for an explanation of the Message Service capacity. Quality data is only available for Webex devices when used during Webex activities. The Message Connector interacts with the Key Management Service (via the cloud-based messaging service) to request an encryption key. KPIs are available at the top of the page to show you what the VoIP/video quality was like for participants or minutes within the date range that you selected. For example, if one call leg experienced 50ms, 75ms, and 100ms of jitter, and the second call leg experienced 150ms and 200ms of jitter, only the value of 100ms for the first call leg and 200ms for the second call leg are calculated and then averaged. Charlies Terminating record would be Calling line ID = Alice and Redirect reason = Deflection. This field shows if a meeting was scheduled through the Microsoft Teams, Microsoft Outlook, Slack, or Google Calendar integration with the Cisco Webex Meetings app. If the meeting was scheduled as a Webex Meeting, Webex Event, or Webex Training session. Each date that you select has their own set of data. Whenever a user manually changes their Jabber status, IM and Presence Service gives priority to the manual presence. You can use this breakdown to see if users are making use of the Proactive Join feature, or if they're not aware of it, you can help users adopt it. Pay a low monthly price or get a discount on an annual subscription. For example: AutomatedAttendantVideoAutomated Attendant Video IVR group service, BroadworksAnywhere Single number reach (Office anywhere) service, VoiceMailRetrievalVoice Mail group service, GroupPagingOne way call or group page made for target users. Hybrid Message users. You can use this chart to help determine if media quality issues are affecting all call legs in your organization, or if those issues are limited to specific connection types. This chart shows you a breakdown of call legs by the endpoints used. All rights reserved. If you deployed the Cisco Webex Video Integration for Microsoft Teams for your organization, then usage metrics for participants who joined Microsoft Teams meeting with Cisco video devices are counted in the key performance indicators and charts. Seeing a list of top occupied workspaces can help identify areas where more workspaces may be beneficial. These charts provide a summary and historical trend of endpoint types used to join meetings in your organization. No audio with Cisco Webex after >10 minutes | 3CX Forums. 2022 Mock Draft 2.0 (PPR, 4pts pass TD, Flex, 17 rounds, #10 slot) June 24, 2022. The Detailed Call History report shows a list of calls along with the following details: Start Time (UTC)This is the start time of the call, the answer time may be slightly after this. locations. You can use these KPIs as measurable data to see if participants are having JMT issues during meetings in your organization. This report isn't available in Webex for Government organizations. Active Directory, Group Policy, and their use for managing user and computer objects Wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP . You can use this table to help you quickly see which users to focus on and find out why they might be having poor quality call legs as opposed to other users. . Amol Prabhu Solved! A breakdown of how users responded to the prompts given by the Webex Assistant on devices with Proactive Join enabled. You can use this chart to help determine if media quality issues are affecting all endpoints in your organization, or if it's limited to specific endpoints. Download; Support; Contact sales +1-888-469-3239; . This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. This report shows data for every activity of each bot per day during the date range that you select. The rolling average count of unique devices that used VIMT in the last 90 days of the date. The incremental option only synchronizes changes to the directory since the last synchronization baseline. Click the More button next to the custom template you want to delete. Number of users from the external domain in your organization's spaces. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the bot for each date of the report. UNKNOWNUnable to determine the call type. You can use this chart to compare which users have shared the most files in your organization. The country of the dialed number. A unique ID for this particular record. These charts provide a summary and trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. You can use this chart to narrow down what devices are being affected by media quality issues. clients, the Hybrid Message Service tries to deliver messages with both clients. Created on October 18, 2018 Camera not working with Cisco WebEx The camera was working fine with Cisco WebEx. Display names of the participants who attended the meeting. The filters that you select will automatically apply to all of the charts. Time is in UTC. Webex App users can share files with Jabber users. Jabber data doesnt backfill. they may never be aware of later posts in that persistent conversation. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. The date and time of when the meeting will end (GMT). Average number of minutes that the agent spent actively talking on calls. Call legs are counted as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%. If you are synchronizing simple text attributes for the users, the operation is quicker than if you are also synchronizing their group memberships and avatars. You can choose to generate a CSV formatted report immediately or to schedule reports to run automatically in a daily, weekly, or monthly format. If people aren't using the app as much as expected, show them how the app can make their day-to-day work life easier. You can find out about a participants media quality data during the meeting and information about how they joined the meeting. The Chats report shows the ratio of different chat methods used. For information about Cisco Webex Cloud-Connected UC (CCUC) Analytics, refer to Analytics for Your Cisco Webex Cloud-Connected UC. If you're using Hybrid Message Service to gradually migrate your user base from Cisco Jabber to Webex, the following issues If adoption of one of these platforms isnt what you expected, then consider providing more training so users know the benefits of using desktop or mobile. The statuses of calls available are: This table shows the top 25 call queues with the highest average wait and abandoned minutes from incoming calls. There are four KPIs that show at the top of the Jabber Analytics page. You can use this table to view the meetings that the devices were in with troubleshooting and see if other participants also experienced poor media quality issues. The average video jitter for the duration of the call, in milliseconds. Sign in to Cisco Unified CM IM and Presence Administration and go to Messaging > Settings. You can use these KPIs as measurable data to see if devices are having audio or video quality issues during meetings in your organization. This offers powerful insight into how incoming calls are being handled in call queues. 2021 Draft Guide Package of Reports, Cheat Sheets, etc. Webex Calling generates six call detailed records, and all six would have the same. The filters list corresponds with the devices you have setup throughout your organization. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2. Whether or not the user has an administrator role for the Webex site. service in the event of a failure? Users must be active in each window or tab with Control Hub open within the time set or they will be signed out. If third-party cookies are already enabled, try clearing your browser cache. The methods are: ManuallyAn administrator assigned the license to the user manually. Transfer related call ID is used as a call identifier of the other call leg that's involved in the transfer. their status, their session will persist even if they have not used Webex App within the previous 72 hours. You can disable a report if you want to pause the report from running automatically. The devices page shows usage metrics for Cisco Webex devices, including the Cisco Webex Desk Pro, Cisco Webex Room Panorama, DX80, and Cisco Webex room devices. You can also determine the number and size of the files being shared and which platforms are most popular (for example, Webex App for Windows or Mac). Average number of agents assigned to call queues. This graph provides a summary of how many unique users have signed in to Jabber over a time period. This encryption is not optional and requires no configuration. The unique ID of the Microsoft Teams meeting. Automatic number identification of the phone number that the participant used to call in to the meeting. The date for Jabber data in Control Hub starts once these configurations are complete. You must not connect all Expressway clusters to all IM and Presence Service clusters. The bandwidth value appears in Mbps. This report doesn't have a date range or Webex site selection since it shows you data from all Webex sites in your organization and the last known date of when a user sent a message. It does not affect the number of users that you enable for Webex App; you should import all your Jabber users to Webex. You can also see how users from your organization are collaborating with external domains in external spaces. When you import users, they will all get invitations to start using Webex, which you may want to This chart can help you keep track of how many external users have access to your meetings and if you want to change any security measures. Compare Webex plan features for video conferencing and cloud calling, determine pricing, and discover innovative optional add-ons. The audio type that participants used to join a meeting. By default, Follow these steps to enable Azure AD SSO in the Azure portal. The device or app that the user made or received the call with. Some templates aren't available for customization, and some columns are required for certain templates. This chart shows you a breakdown of VoIP/video participants or minutes by connection type. and sent to Webex. The sender is using Jabber and starts a chat with the recipients Jabber contact. Total number of minutes that the agent put calls on hold. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change. The date and time of when the meeting was scheduled (GMT). The total number in minutes that participants were sending video. The email address of the administrator who added the user, if applicable. You can see call quality data within 15 minutes of when a call ends. There are several factors affecting the time for a synchronization. The Webex App app connects to Webex which provides a server certificate to authenticate itself. The contact is using Jabber and Webex App, and Jabber has determined that the user is Away. Apart from Video Mesh, all reports are in Greenwich Mean Time (GMT). This number is calculated as whichever product has the higher Provisioning License Quantity or Allocated License Quantity number in a subscription. HuntGroupA hunt group based call to an agent or a user (denotes a member of the hunt group). This chart shows you a breakdown of local IP addresses that participants are connected to. Created on March 19, 2021 Auto Away Status after 5 Minutes Hello, Microsoft Teams status changes to "Away" after 5 minutes unless you are actively using the program. 2022 Suspension Watch/Update: Alvin Kamara and DeAndre Hopkins. ago Posted by LateTechnician13 Any way around inactive status? You can also click on a category in the charts to filter the data. The average video round-trip delay in milliseconds. The table then captures the worst 300 participants between all those days and lists them on the table. The average number of spaces that the bot has sent a message or shared a file in. Directory Connector makes a smaller set of changes to Webex, so it is quicker than a full sync. The Webex cloud sends the encrypted message to the Message Connector. One of my favourite things about Webex Teams is that I get to decide which notifications I receive. The date that the device was used to join the Microsoft Teams meeting using VIMT. Duration (in GMT) of how long the participant's audio was connected for in the meeting. Alices Originating record would be Called line ID = Bob. The time of when the webinar ended (GMT). Total Messages SentTotal number of messages sent from the Jabber client over the selected time period. You can use this chart to see how auto attendants are handling all the incoming calls to your organization over the selected date range. 15,000 users per Large Expressway. Number of users from your organization that are in external spaces. Now there are four ways to send chat messages: A user without Message Service uses Webex, A user without Message Service uses Cisco Jabber, A user with Message Service uses Cisco Jabber. HuntGroupA hunt-group-based call to an agent or a user (denotes a member of the hunt group). NThe host didn't enable simultaneous interpretation for the meeting. The names of licenses assigned to the user. This web server cant be accessible from the public Internet. Click the check box for the user you want to activate, and then click Actions > Activate . 2 3 3 comments Best Add a Comment version of the message in Jabber. Once you reach that limit, delete some reports to generate new reports again. Data is made available within 24 hours and metrics are available by 1:00PM GMT the next day. This table shows the top 300 Webex devices with the most poor audio and video minutes over the selected date range. The type of soft client used to join the meeting. Internal calls are calls made between Webex Calling users within the organization. In WebEx Teams, my status never goes to Inactive. Select the right plan for your budget and buy Webex today! The chart also breaks down your inventory by active and inactive headsets. This table shows details of all the agents that have been assigned to call queues in your organization. Licensing and Entitlement Factors Affecting Interoperability. You can use Resource Groups in Control Hub to define your organization's geography, and then assign Expressway resources to different resource groups that represent The receiving packet loss is calculated after Webex's packet loss recovery. the same clients (Jabber to Jabber or Webex to Webexpoint 2). We currently support up to 195,000 users per organization enabled for Hybrid Message, across multiple Expressway clusters. Average minutes are calculated as: This table shows details of call queues that have been set up in your organization. This report shows aggregated data for each activity of each user during the date range that you select. DeflectionIndication that a call was redirected. If you want to see data for call queues and call queue agents in a CSV file format, you can download the Call Queue Stats and Call Queue Agent Stats reports in the Reports section. A device may be one of the following types of activities: In CallDevice is used to join a meeting as a video endpoint. Whether or not the user has a Webex Meetings host license. The chart also breaks down your inventory by active and inactive headsets. the solution. This information helps you see if your organization should add more on-premises clusters to a specific location if cascaded data usage is always high there. The number of spaces that the bot has sent a message or shared a file in. The filters that you select will automatically apply to all of the charts. The IP addresses of the clients used to join the meeting. This report is only available if your organization has an active true forward eligible subscription. The distribution is according to the UTC time zone. You can order this through Cisco Commerce Workspace. For phones this might be "Samsung Galaxy S7". Call queues with no data won't show in this table. occur in your environment: Presence of a user, as seen by another Jabber user, How that presence was established by IM and Presence Service. The components that make Hybrid Message possible are the Message Connector, hosted on Cisco Expressway infrastructure on your premises, and the Message Service, running in the Webex cloud. For example, if a user sent a message on March 1, 2020 and hasn't sent any other messages since then, the report shows the Webex App client version used on that date. Headset usage averages more than an hour per day. We understand that sometimes context can be lost within a space with a lot of participants, especially if the message relevant to you was sent hours ago. See https://help.webex.com/article/g5ey83. The diagram then shows the tasks that you perform to get to the destination, where Export Data or Charts: You can export any graph to save a snapshot of the view. The set of users you assign to each resource group should correspond to the users in all IM and Presence Service clusters served by the Expressways in those resource groups. The amount of time in seconds that the call lasted. Jabber rich text is not converted to Webex App markdown. For transition from auto-attendant to call queue (redirecting number = auto-attendant, i.e., 12814659805) And call queue to the agents (redirecting number = call queue, i.e., 12814659804). These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between audio, video, and share data, when cascades are established between on-premises and cloud clusters. This is the normal IM and Presence Service flow, which you can make secure if you want to (beyond the scope of this document). You can use this chart to see how long callers had to wait before hanging up the call or getting transferred to an agent. KPIs are available at the top of the page to show you a quick high-level status of incoming calls in call queues within the date range that you selected. In-network users are connected to your organization's network, whereas off-network users are not. How do I join a video conference? There are three KPIs that show at the top of the Video Mesh Resources tab. You can use this chart to help determine if media quality issues are limited to a country or the devices set up in that country. For outgoing calls, it's the telephone number of the user. This chart categorizes auto-attendant calls based on the location of where auto attendants were provisioned over the selected date range. This field shows if the user was the one who initiated the call. Total number of minutes for participants who called in to meetings using PSTN. Examples: In a hunt group case, the agent who did not pick the call will have Answered = FALSE. Mac AddressMedia Access Control address of the device. CallQueueA Call center call to an agent or a user (a member of call queue). Jabber users do not see this presence for a user who is only using Jabber. You can use this chart to figure out if Webex devices are having issues in a location, or if issues are limited to certain devices. Active 15 mins ago on Messenger means user was online on Messenger app 15 minutes ago and he was using Messenger app. Provides details about users who havent hosted or attended meetings within the selected date range. A unique identifier for the organization that made the call. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the user for each date of the report. These statistics do not propagate any personally identifiable information. Updated users might take longer to join a meeting since they waited to update the app right before joining a meeting. See the Security and Monitoring chapter in the Feature Configuration for Cisco Jabber 12.8. KPIs are available at the top of the page to show you how workspaces are being utilized in your organization. Headset utilization is sorted into three categories: Headset usage averages less than an hour per day. using the app. The names of the participants who attended the meeting. The total number of meetings hosted over the selected time period. You need any paid-for Webex app offer for your organization. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle. This data helps you gain an overall perspective of offending clusters or node at the organization level. We'll have a look at this with our team and discuss how this could be supported but I can confirm that this won't be available by December of this year. You can choose different idle timeouts for in-network or off-network Webex App for web users. If the recipient is not using Jabber The hardware make and model of the device used to join a meeting. Video Mesh Analytics can be found in Control Hub under Analytics > Video Mesh. Devices must be on version CE 9.15.9.3 and RoomOS 10.9.0.29 or higher for data to show. Consider the following factors when choosing how you deploy Hybrid Message: Scale: How many IM and Presence Service users do you expect to serve? Meetings scheduled from Webex are included in this report. The extension that the auto-attendant routed the call to. Webex integrates seamlessly into 100+ industry-leading apps. Number of calls where callers reached a busy tone. The Total Outbound Calls by Type graph shows the types of outbound calls happening within your organization that match the selected filters and are within the date range. Answered CallsPercentage of answered calls made or received by users within the selected filters and date range. These include: To give you an idea of how these factors affect your synchronization time, we've drawn statistics from real organizations who are using the Directory Connector, and shown the results in the following table. Participants or Minutes Avg VoIP/Video JitterShows the average VoIP/video jitter of participants or minutes over the selected date range. Internal are users in your organization. Threading - chat within a chat! In each deployment scenario, remember that: Each Expressway cluster has up to six nodes, including the primary. Bob clears down and Alice ends the call with Charlie which takes about 23 seconds. The recipient is using Webex and does not This is a unique identifier across Cisco products. You can see the recurring details for each report and when they were last generated. For example, if a subscription with Calling has 500 Allocated License Quantity, and Meetings has 600 Allocated License Quantity, then the Consumption Quantity will be 600 for that subscription. Number of calls that overflowed because the wait time exceeded the maximum limit. You can use this table to see which call queue gets the most calls and adjust the number of agents as needed. The percentage of the duration participants used UDP connection for a VoIP call. This chart shows the top 10 workspaces with the most occupied hours. Audio Data UsageThe amount of audio data that was transmitted and received from on-premises clusters. AutoA license template assigned the license to the user automatically. Private by default. prevent. This chart shows a summary and trend for how call legs are distributed across the different on-premises clusters in your organization. KPIs are available at the top of the page to show the stats for call legs that used Video Mesh in your organization. This service provides When the message is read, the connector detects the read receipt and sends it back to Webex, so that the users' unread messages are consistent across their messaging clients. These call legs redirected to another on-premises cluster that was able to connect to the meeting. If your organization has set up more than one jabber-config.xml file, then you must complete the configurations below for all the jabber-config.xml files that you want Control Hub to report data from. Provides details about meetings that were started within the selected date range. The Webex Calling or Webex desktop app version of the user. The KPIs available for individual workspace locations are: Distribution of occupied workspace by hour. When people send or read new messages in the app, their availability displays as active in Webex App on iPhone, iPad, or Android. Cisco Webex Messenger * Cisco Webex Messenger enables clients to perform numerous functions such as instant messaging, presence, and desktop sharing. 2 hours. The data center or region of the media node that the client connected to. Wait a few seconds while the app is added to your tenant. You can use these charts to see if any of the media quality metrics are trending upward to help narrow down where the issues could be coming from. This option is simple to configure and manage, but scalability and latency could be concerns if you have many The range of data they measure changes as you select filters and a date range. The Current Synchronization panel shows the type of sync that's running and a percentage indicator of the progress on Users, Avatars, or Groups. For that reason, we do not support multiple Expressway clusters connecting to one IM and Presence Service cluster. You can enable idle timeout for Webex App for web users, so they are signed out of their account after a specified amount of time. If you manage your Webex site in Control Hub, then you also have access to Site Admin Classic Reports. You manage this organization using Control Hub. If your organization isn't using spaces as much as you expected, we recommend that you provide more training. Since then the camera on my Surface Pro 4 will not work in WebEx. The Hybrid Message enables interoperability between these two groups of users. In this page, you can monitor data for call legs that used Video Mesh within the last 4 or 24 hours. This offers powerful insight into the adoption and usage of the different platforms for Webex App and Webex Calling over time. This could lead The number of users invited to the meeting. In that case, if offline storage is disabled, the The Message Connector will never destroy the user's XMPP session while the user is in an Away state. CCA (10000 to 20000)Participants who joined a meeting through Cloud Connected Audio. All Hybrid Message users can use Jabber to send messages to all Webex App users in their organization. Cloud and On-PremisesA mix of call legs in the meeting that connected to either an on-premises or cloud cluster. Are you syncing users only, or groups and avatars as well. The range of data they measure changes as you select a new date range. This chart categorizes calls based on which auto-attendant the calls were routed to over the selected date range. from the Jabber account. Local Display WiredThe number of hours the device was used for a wired local display. This chart shows a breakdown between the average abandoned and average wait minutes from incoming calls. For room devices this might be "Cisco Webex Room Kit". Inbound trunk may be presented in Originating and Terminating records. If your organization doesn't have Pro Pack, you have access to 3 months of data for calls based in Webex App. The operating system for the Webex App client. This tool provides instant messaging that is faster than e-mail and more likely to be read by the user. You can also search for specific call queues, locations, phone numbers, and extensions by using the search bar in the table. On-Premises Call LegsThe number of call legs that connected to on-premises clusters. IM and Presence Service received that presence update more recently than presence from the same user's Webex App app. than it received device presence from the same user's Jabber client. The range of data they measure changes as you select a new date range. Get peace of mind with information security and user privacy for all, no matter where you are. Each additional object to synchronize requires additional operations on the Webex identity store. This chart provides details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. But i dont want webex to keep going on inactive every 5 minutes. The number of recorded video minutes for each users email address during the selected date range. users and/or wide geographical distribution. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. It can show you how your organizations usage of Webex Calling is trending over time. Explore Webex Suite We are seeing as much as a 60-70% reduction in the amount of time it takes to make decisions. You can use this table to see the number of incoming calls to auto-attendants and the status of those calls. Tomislav igo, Chief Technology Officer, Clayco Read More See how Webex compares. Note that users who are enabled April 6, 2020, 9:39 AM Cisco Systems' CSCO Webex reportedly witnessed robust traction in the past month, with people being asked to work from home amid the coronavirus pandemic. You can see the count of inactive Hybrid Message users, on a particular Message Connector host, at Applications > Hybrid Services > Message Service > Message Service Status. You may connect multiple IM and Presence Service clusters to each Expressway connector cluster. Data for the live queue stats section is collected every 30 seconds. It can show you when during the day your Webex Calling users are busiest and using the service the most. The user interface shows an indicator to one user when the other user has read a conversation If the user is not showing Bob B is busy and has Call Forwarding Busy enabled, with the destination set to extension 11633 (Carol C). If you prefer to control which third-party cookies your browser accepts, you can add *.webex.com to the list of exceptions. The documentation set for this product strives to use bias-free language. IM and Presence Service received the Webex App device presence more than 10 minutes ago but within the last 72 hours. In the same scenario, if the Hybrid Message user tries to use Jabber to continue the conversation, the messages go to the other user in Webex, but that user's responses You can use these charts to determine if the media quality of call legs is affected during a specific time of the day. If the recipient is a dual user, entitled for Hybrid Message, then the message may also go to the Message Connector on the Expressway. the users. By narrowing down which IP addresses are having media quality issues, you can determine if those issues are happening to call legs in a specific area, or to all call legs. In Webex App this displays as, for example, "Active 2 hours ago" or "Active yesterday". You can filter by the following dimensions: Media, connection, endpoint, and device types. Length of time that callers were on the line with the auto-attendant. When a user must dial an outside access code (for example, 9+) before dialing a number, this access code is also reported, as well as the digits dialed thereafter. If your clusters are always full, you can use this information to help make decisions about adding more Webex Video Mesh nodes to a cluster or creating new clusters. Go to Solution. The first date selected for the report date range. Messages from IM and Presence Service to Webex App are encrypted by the Message Connector. For cloud-based media nodes, this is a general region name such as "San Jose, USA". Average minutes are calculated as: This table shows the top 25 call queues with the most calls by a specific status. The contact is only using Jabber, and Jabber has determined that the user is Available. This chart shows the top 20 Webex devices that had the most poor quality video and audio minutes during calls and meetings using Webex over the selected date range. The Webex Calling location of the user for this record. Active 2 minutes ago on Facebook app means user was surfing over Facebook 2 minutes ago. This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. Route group identifies the route group used for outbound calls routed via a route group to Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension). Total Meeting MinutesUse this KPI to see to get a sense of how long meetings are being held for in your organization. Activities include: Average Daily Active Users on Webex AppThe average number of users who had an activity during the days within the selected date range. meaning the person was given a heads up or asked if they're interested in taking the call and then transferred. 9- or 10-digit meeting access code used to join the meeting. The average audio latency for the duration of the meeting, in milliseconds. This map shows the overall geographic distribution of VoIP/video participants or minutes. Total time that callers were on the line with the auto-attendant. If there's a sudden spike of participants with high join meeting times, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you. On-premises Jabber with Instant Messaging-only. The contact is only using Jabber, and Jabber has determined that the user is Away. This tutorial describes a connector built on top of the Azure . This chart shows a breakdown of call legs that were audio only or had video enabled. This chart helps you see how many shared files came from users' devices. Researchers first evaluate experimental vaccines in the laboratory and in animals. The IP addresses of the client that's externally routable. Hours UsedTotal usage over the selected time period. We do not recommend using multiple connector clusters with one IM and Presence Service cluster. This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. The date and time of when the meeting invitation was last updated (GMT). CF/Selective, UserBusyDND enabled or user willingly declined the call. Provides details about the different types of audio that participants used during a meeting. You can filter the entire page by selecting a category on the chart. Use these charts to see a breakdown of locations that participants joined meetings from. The KPIs available for Headsets Analytics are: Total HeadsetsThe total number of Cisco Headsets that have connected to the Webex app and used at least once. The integrations that you can use to share files with are: Use this information to determine the level of feature adoption within your organization. As a full administrator, read-only administrator, or support administrator of an organization, you have access to various charts in Control Hub, depending on your deployment. The type of user (user or workspace) that made or received the call. When users are deleted from AD and then you synchronize with Webex, the users become Inactive, but are only held in Inactive state for 7 days before being deleted from Webex. For example, if three meetings lasted 30 minutes each, then the count is 90 meeting minutes. This limitation has a consequence on the Do Not Disturb behavior: when a user manually resets their Jabber presence from "Do You can set the following values for an idle timeout: 0There is no timeout and sessions remain open until the user signs out, 1 hourThis is the default value for in-network and off-network users. For each day of the last 21 days, we capture the worst 350 participants with poor quality. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting. You can see Jabber Analytics data in Control Hub if your organization has: On-premises Jabber with full Unified Communications. The date of when the user last hosted or attended a meeting through the Webex App app or Webex Meetings. This deployment provides interoperability between your on-premises Jabber deployment and Webex App users. User Status Does Not Update After Changing the Active Directory Server For example, you can create customized Meetings Attendees reports that focus on participants in specific locations or on specific operating systems, or customized Calling Quality reports that focus on audio or video media quality instead of both. You can see who hosted the meeting, when the meeting started and ended, how many participants attended the meeting, if the meeting was recorded, and more. The number of spaces that the user has sent a message, made a call, or shared a file in. You can see the meetings that are coming up for a Webex site within the next 90 days from the date that you run the report. SignageDevice is used as a multimedia display under Digital Signage mode. The sender is using Webex but is not enabled for Hybrid Message Service. You can use this information to see if a certain model has more usage than the others to help with future headset purchases. Bob has Call forward Busy enabled to Carol. Im trying to subtract time in ksh script. It also breaks down the average daily headset utilization over the selected time span. Number of calls answered by agents, users through call forwarding, or voicemails. Bob and Carol are the two agents configured under call queue. 8 hours. Webex App takes your privacy seriously. Wednesday, February 10, 2021 3-4:30 PM Via Webex Minutes Present: Don DeHayes, Mary Grace Almandrez, Anne Veeger, Brian Heikes, Jaunetta . Analytics for Webex Assistant for Devices are supported for: This chart shows you the trend for the number of voice commands that users are saying to the Webex Assistant for Devices in your organization. case, the device presence - whether from Webex App or Jabber - is not shown to other Jabber users. Total MeetingsUse this KPI to see if users are reguarly hosting Webex meetings in your organization. XMPP or SIP federation with Hybrid Message service is not supported in the Webex for Government environment. If the Webex user is not logged in to Jabber when the file is sent, they do not receive the file. Data is also now updated near real-time. Hybrid Directory Service. When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage (received and transmitted bandwidth) and the streams bandwidth usage (audio, video, and content share). Devices are counted as active when used to join calls, for local wired or wireless displays, whiteboarding, or in USB passthrough mode. An extension that got dialed and a mis-dialed keypad digit from a device or app. The time when the device disconnected from the Microsoft Teams meeting. The percentage of the duration participants used TCP connection for a VoIP call. In the Add from the gallery section, type Cisco Webex in the search box. FallbackIf a call fails when participants are trying to join a meeting through Edge Audio, then Webex retries the call through PSTN. This chart shows the daily average headset use over the selected date range by country. Location of the auto-attendant, as provisioned. Solution Activate the user by using Cisco Webex Meetings Server user management. This message is no longer available. KPIs are available at the top of the page to show you what the audio and video quality minutes were like for Webex Room and Desk series devices within the date range that you selected. This information can be used to view trends at a high level or drill down to specific call types, which can be used to understand calling behavior. You can also see meetings that were scheduled within the previous 30 days. You can view some charts in a hourly, daily, weekly, or monthly timescale so you can track engagement over time and look for usage trends. Redirected Call LegsThe number of call legs that failed to connect to a specific on-premises cluster and had to be redirected to a different cluster. Sign into Webex Site Administration, and go to Users. The date of when the Webex App platform and version number was last detected for a user during the last message sent. Provides information about Webex webinars that were hosted within the selected date range. Not really Is it an incremental or full synchronization? For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you data for each date of the report. Carol has Call forward always enabled to Dave. Onboarding User Activation and License Details Report, Meetings Active User Rolling Average Report, Auto Attendant Reports - Stats Summary, Business Hours Key Details, After-Hours Key Details. You can use this information when setting up places with shared devices. For Hybrid Message users who are using Jabber, there is no indication that they have been added to the Webex App space. Workspace utilization rate trends by workspace type. The highest value of audio jitter for the duration of the meeting, in milliseconds. Latency may be a factor These charts provide a summary and historical trend of call leg activity based on the clusters that call legs connected to. Whether or not the participant clicked the Record button. External are users who join meetings hosted in your organization as guests. Because of this calculation, the number of total calls will differ between the charts and tables. There are times when there frankly isnt much to do at work and at those times while I am at my computer im not actively doing anything on it. The range of data they measure changes as you select filters and a date range. The following table lists some of the presence states that Jabber users could see when you have Hybrid Message Service users. Of the remaining eight interop scenarios, we expect three cases The type of network connection that the client used to exchange media. 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